Gartner: What Spinnaker Support & Rimini Street Are Doing to Support Oracle and SAP ERP Products
DENVER, CO, September 7, 2016 – Spinnaker Support, the fastest growing provider of third-party support, managed services, and consulting for Oracle and SAP enterprise and database software applications, is reporting the availability of a new research note from Gartner in which they are covered. Per Gartner, third-party support has evolved into a mainstream alternative to Oracle’s and SAP’s application maintenance and support alternatives. Gartner has taken hundreds of inquiries from prospects on the topic of cancelling the vendor’s maintenance agreement and switching to third-party support and recommends investigating third-party support in order to gain the financial means to invest in modernization.
“Gartner analysts Pat Phelan and Rob Wilkes have just delivered an in-depth and insightful third-party support research piece,” stated Matt Stava, CEO at Spinnaker Support. “It guides SAP and Oracle licensees who are seeking a higher quality, lower cost support alternative to vendor support. Spinnaker Support stands out with a broader set of services, built-to-last financial profile, a sterling reputation for respecting and complying with the intellectual property rights of others, and an enduring commitment to customer satisfaction. Our focus is not diverted by ongoing lawsuits or the need for outside finance requirements, so we can invest in our customers to provide a risk-free support environment for them.”
Gartner recommends that ERP leaders with an Oracle or SAP deployment should understand and evaluate the options provided by the two leading third-party providers to make a fact based decision about where to source ongoing enterprise application support. Gartner included Spinnaker Support and Rimini Street as the only global vendors whose primary or exclusive offerings are ERP support services for Oracle and SAP products.
Fast Growth and Client Engagement Success
“Spinnaker Support is the industry’s fastest growing provider of third-party support, managed services, and consulting,” continued Mr. Stava. “Rapidly expanding around the world, we have captured nearly 40% market share in the surging third-party support market – excluding PeopleSoft, which is an application we’ve chosen not to service.”
“We have selected Spinnaker Support to provide ongoing support for our entire Oracle application landscape,” stated Raz Bartov, acting CIO with Partner Communications Company, Ltd. “As the head-to-head evaluation with Rimini Street progressed, it became crystal clear that Spinnaker Support is the best choice for us. They provide an exceptionally high level of local support at an attractive price point and have quickly evolved into a natural extension of our own internal IT team. Spinnaker Support gives us great confidence going forward. They always do things the right way and consistently display in-depth Oracle application knowledge as pertains to our unique environment.” Partner Communications Company, LTD is one of Israel’s largest telecommunications companies.
Upcoming Gartner Conference Attendance
Spinnaker Support is sponsoring the upcoming Gartner IT Financial, Procurement & Asset Management Summits in both London on September 12-13 and Grapevine, TX on September 19-21. This Gartner event brings together the most qualified IT buyers anywhere in the world – high-level decision makers who are actively seeking solutions and services. Spinnaker Support will host a customer use case presentation at the London event on Tuesday, September 13 at 9.30 am.
About Spinnaker Support
Spinnaker Support is the world’s fastest growing and most trusted provider of third-party support, managed services, and consulting for enterprises that run SAP and Oracle software in more than 90 countries.
- Customers who switch to Spinnaker Support’s ISO 9001:2008 third-party support model gain significantly better SAP and Oracle application support for a fraction of the price. Third-party support includes bug fixes (including all customizations), global tax and regulatory updates, and general inquiries and advisory support.
- Tailored application and technical managed services delivering specialized system administration, performance tuning, and troubleshooting skills to dive deeper into a customer’s operations and address a broader array of their issues.
- Strategic consulting projects specifically targeting the continuous improvement and development of Oracle and SAP enterprise applications and surrounding technologies.
Spinnaker Support’s blend of services from a single vendor span SAP, BusinessObjects, Oracle E-Business Suite, JD Edwards, Siebel, Oracle Database, Oracle Technology and Middleware products, Hyperion, Agile PLM, ATG/Endeca, and more.