Maintain the Value of Your Oracle EBS Investment

Spinnaker Support is a leading global provider of third-party support and managed services for enterprises running Oracle E-Business Suite (EBS)Our third-party software support replaces Oracle’s annual maintenance and support for a fraction of the cost, and with highly personalized service.

When switching to Spinnaker Support, E-Business Suite customers gain more comprehensive and responsive service, save an average of 62% on their support fees, and can remain on their current software release indefinitely. Support customers trust us to keep their EBS applications running smoothly, securely, and in compliance, and to help them navigate the journey from on-premise to hybrid to cloud. 

We Support:

  • Oracle E-Business Suite Release 10.7 and later, and associated technologies (e.g., Oracle Database, Oracle Fusion Middleware, Oracle Technology)
  • Advanced Procurement
  • CRM
  • Financial Management
  • Human Capital Management
  • Project Portfolio Management
  • Service Management
  • Supply Chain Management
  • Value Chain Execution
  • Value Chain Planning
  •  
  • Alerts
  • Application Services (iAS)
  • Application Framework (OAF)
  • Applications Object Library (AOL)
  • BI Publisher / Reports
  • Forms
  • Java
  • Oracle RDBMS
  • PL/SQL
  • Workflow

Advantages of Spinnaker Support

Responsive Service

Responses in < 15 minutes, from Level 4 senior support engineers

Comprehensive Support

Covers security, custom code, interoperability, tax & regulations, and more

Immediate Cost Savings

Average 62% hard savings, with more soft savings possible

Flexible Contract Terms

Pay for licenses you use, modify scope as business conditions change

Additional Assistance

We also offer a tailored set of managed services and consulting

Why Replace Oracle-Provided Support with E-Business Suite Third-Party Support

Software support is a mandatory expense, but not one that should take up the majority of your budget. It’s critical to have expert assistance available to handle unplanned application issues for a fair price.

Unfortunately, Oracle-provided support has devolved in recent years into a self-service model with slow response times and little value to organizations running stable software and systems like E-Business Suite. Hundreds of global enterprises in nearly every industry have now migrated away from Oracle-provided EBS Support to our third-party alternative because: 

  • Oracle support fees rise each year by 2-4%, with no material benefits. 
  • Oracle increasingly relies on a portal-based, self-service model rather than immediate, live assistance. 
  • Oracle does not assist with customizations and integrations. 
  • Oracle customers experience long delays for responses of P2 and P3 issues. 
  • Customers feel forced into unjustifiable upgrades or unready cloud products.

Oracle E-Business Suite third-party software support emphasizes a more proactive and comprehensive EBS serviceSkilled engineers respond in minutes to your support ticket. They understand your product environment and focus on resolving your issues more quickly.  

While Oracle focuses on selling more software and moving you to the latest release or cloud products, Spinnaker Support is intensely focused on the quality and value of individualized customer service for your current environment. We call it “support that is actually supportive. 

WEBCAST

How IT Leaders Are Using Third-Party Oracle Support to Cut Costs

Watch Now

Side-by-Side Comparison of Oracle & Spinnaker Support

Thousands of global enterprises in nearly every industry are migrating away from Oracle-provided support to Spinnaker Support because:

Comparison of Third-Party Support and Oracle Support