Oracle E-Business Suite Third-Party Support

Maintain the Value of Your Oracle EBS Investment

Spinnaker Support is a leading global provider of third-party support and managed services for enterprises running Oracle E-Business Suite (EBS). Our third-party software support replaces Oracle’s annual maintenance and support for a fraction of the cost, and with highly personalized service.

When switching to Spinnaker Support, E-Business Suite customers gain more comprehensive and responsive service, save an average of 62% on their support fees, and can remain on their current software release indefinitely. Support customers trust us to keep their EBS applications running smoothly, securely, and in compliance, and to help them navigate the journey from on-premise to hybrid to cloud. 

Why Replace Oracle-Provided Support with E-Business Suite Third-Party Support

Software support is a mandatory expense, but not one that should take up the majority of your budget. It’s critical to have expert assistance available to handle unplanned application issues for a fair price.

Unfortunately, Oracle-provided support has devolved in recent years into a self-service model with slow response times and little value to organizations running stable software and systems like E-Business Suite. Hundreds of global enterprises in nearly every industry have now migrated away from Oracle-provided EBS Support to our third-party alternative because: 

  • Oracle support fees rise each year by 2-4%, with no material benefits. 
  • Oracle increasingly relies on a portal-based, self-service model rather than immediate, live assistance. 
  • Oracle does not assist with customizations and integrations. 
  • Oracle customers experience long delays for responses of P2 and P3 issues. 
  • Customers feel forced into unjustifiable upgrades or unready cloud products. 

Dive Deeper

Compare Support Models

Oracle E-Business Suite third-party software support emphasizes a more proactive and comprehensive EBS serviceSkilled engineers respond in minutes to your support ticket. They understand your product environment and focus on resolving your issues more quickly.  

While Oracle focuses on selling more software and moving you to the latest release or cloud products, Spinnaker Support is intensely focused on the quality and value of individualized customer service for your current environment. We call it “support that is actually supportive. 

Cut the Cord from Oracle-Provided EBS Support

Cut the Cord from Oracle-Provided E-Business Suite Support

“Cutting the cord” has become common in our personal lives for cable and phone technology. A similar transformation is now occurring in the world of Oracle E-Business Suite support. 

Our whitepaper, “Cut the Cord from Oracle-Provided E-Business Suite Support,” explores the advantages of switching to third-party support, when it is appropriate, and how Oracle will try to dissuade you from doing so, even when it isn’t in your best interest to retain Oracle-provided support. 

Cut the Cord From Oracle Whitepaper

The Advantages of Third-Party EBS Support

Spinnaker Support replaces Oracle’s ongoing E-Business Suite support in a proven, secure, and smart way – delivering superior, efficient support, at a dramatically reduced price. We support more than 60 EBS products spanning versions 10.7 through 12.2x and have no term limitations on support, regardless of whether Oracle has declared an End of Life to a release. 

Organizations choose Spinnaker Support because we: 

  • Immediately reduce the cost of support fees by an average of 62%  
  • Deliver responses in less than 15 minutes, from Level 4 senior engineers in eight operations centers 
  • Supply more comprehensive coverage, including for customizations and interoperability issues 
  • Help extend the life of stable, customized, and productive applications, for as long as you need 
  • Offer flexible commercial terms that match your licenses and business needs 
  • Provide a safe haven until cloud solutions become right for your business 

We have built and retained large, knowledgeable teams of support engineers to address virtually anything with E-Business Suite and your associated technology stack. Spinnaker Support engineers average over 19 years of experience on EBS 10.7 and later as well as related technologies. Our dedicated Global Tax and Regulatory Compliance (GRTC) team of experts constantly monitor the ever-changing tax and regulatory landscape to provide you routine, timely updates. 

Included in Our Standard Support:

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General Inquiry Support
Global Tax & Regulatory Compliance Services
Security & Vulnerability Management
Technology Advisory Services

“Spinnaker Support engineers go above and beyond to resolve issues in a timely manner and helped us implement significant process efficiencies. The additional value of the advisory services has saved us time and afforded us substantial cost savings on consulting and implementation fees.”

Deborah Jones, Oracle Applications Manager, Merichem - Read the Case Study

What We Support

As a third-party vendor supporting hundreds of EBS instances, we are uniquely positioned to provide services around legacy products in various configurations:

  • Versions, Releases & Editions

    • Oracle E-Business Suite Release 10.7 and later, and associated technologies (e.g., Oracle Database, Oracle Fusion Middleware, Oracle Technology)
  • Supported Product Areas

    • Advanced Procurement
    • CRM
    • Financial Management
    • Human Capital Management
    • Project Portfolio Management
    • Service Management
    • Supply Chain Management
    • Value Chain Execution
    • Value Chain Planning
  • Supported Technologies

    • Alerts
    • Application Services (iAS)
    • Application Framework (OAF)
    • Applications Object Library (AOL)
    • BI Publisher / Reports
    • Forms
    • Java
    • Oracle RDBMS
    • PL/SQL
    • Workflow

Next Steps

EBS Managed Services

Case Studies

Resource Library