Blog

Jun 19, 2018

2018 Annual Customer Satisfaction Survey Results

June 19, 2018 | Karen Blazek | Director, Product Marketing Spinnaker Support recently completed our 2018 annual customer satisfaction survey, covering the 2017 fiscal year. We couldn’t be prouder to announce a record 98.7% overall customer satisfaction score. We sincerely [...]

Jun 7, 2018

SAPPHIRE NOW 2018 Observations

June 8, 2018 | Shawn du Plessis | Vice President, Global SAP Support Services Kicking off the week of SAPPHIRE NOW in Orlando, Bill McDermott, SAP CEO, took the stage with his usual high-energy, motivational presentation. His main purpose may [...]

May 30, 2018

Leading the Third-Party Support Market with Certification Achievement for Both ISO 9001:2015 and ISO/IEC 27001:2013

May 30, 2018 | Devan Brua | Vice President, Compliance and Risk Since inception in 2008, Spinnaker Support has consistently delivered service the right way. When operational, financial, and legal risk profiles are essential buying considerations, Spinnaker Support is the [...]

May 23, 2018

A Basis Administrator’s View of SAP Third-Party Support: From Skeptic to Believer

May 23, 2018 | Ken Conz | Director, Technical Support Services When organizations are considering third-party support, it's common for the SAP technical team (Basis Administrators) to be reluctant or apprehensive about moving away from SAP-provided support. When I was [...]

May 17, 2018

Merichem Company Redefines Their Oracle E-Business Suite Support with Spinnaker Support

May 17, 2018 | Karen Blazek | Director, Product Marketing Merichem Company is a recognized global enterprise serving the oil and gas industries with focused technology, chemical, and service solutions. Headquartered in Houston, Texas, their relationship with the oil refining [...]

May 2, 2018

Should Oracle Customers End the Constant Push to Upgrade?

May 2, 2018 | Karen Blazek | Director, Product Marketing Most Oracle users have a good handle on their short-to-mid-term ERP upgrade release strategies. However, exorbitant upgrade costs make it increasingly more difficult for businesses to justify retaining Oracle’s Premier-level [...]

Apr 19, 2018

Can Oracle Limit and Control the Usage of Your Licensed Software?

April 19, 2018 In Spinnaker Support's newest white paper, entitled “Why It's the Right Time to Sever Ties with Oracle's Application Support”, we include a section on roadblocks and tactics deployed by Oracle to counter its third-party support competitors and [...]

Apr 5, 2018

Oracle Support Approaches… Service-First or Software-First

April 5, 2018 | Lee Mashburn | Vice President, Marketing There are many sources of information that compare features and benefits of software vendor support to third-party support. Oracle customers can investigate the differences using websites, blogs, analyst notes, etc. [...]

Mar 26, 2018

Spinnaker Support in the Middle East – A Case Study

March 26, 2018 | Michelle Wilkinson | Senior Director, Marketing Earlier this month, Spinnaker Support exhibited at the Gartner Symposium/ITxpo in Dubai for a second consecutive year. After the incredible awareness created in 2017, we were excited to reconnect with [...]

Mar 19, 2018

Q & A: Yong Lee – Regional Managing Director in South Korea

March 19, 2018 | Michelle Wilkinson | Senior Director, Marketing Spinnaker Support developed a relationship with Mr. Lee years ago, and when we decided to expand into the Northeast Asian market, we knew he would be a perfect addition to our [...]

Mar 7, 2018

Oracle Audits; Triggers, Considerations, and Tips

Oracle customers that are considering a switch to third-party support sometimes ask us if terminating their Oracle support contract will trigger an audit. We tell them that there are numerous audit triggers. Spinnaker Support has transitioned hundreds of organizations to [...]

Mar 1, 2018

5 Myths About Leaving Oracle Software Support

As a leading provider of third-party Oracle support, we address important topics like service quality, cost of service, transition process, etc. In many cases, we spend time dispelling myths often planted by our competitor. The infographic below reveals the five [...]

Feb 20, 2018

European Union Organization’s IT Budgets Impacted by GDPR

How will General Data Protection Regulation (GDPR) impact your organization? How can Spinnaker Support help you achieve your GDPR compliance objectives? February 20, 2018 | Iain Saunderson | Chief Technology Officer Based on a survey conducted by Crowd Research Partners, [...]

Feb 14, 2018

Does IDC’s Take on the Third-Party Enterprise Software Support Market Tell the Whole Story?

February 14, 2018 | Lee Mashburn | Vice President, Marketing In 2017, IDC published a perspective piece entitled “Third-Party Enterprise Software Support: Key Risks and Questions to Ask”. The title alone can create suspicion, portraying third-party support as risky and [...]

Jan 23, 2018

Who’s Behind the Technology Trends IT Professionals Should Follow in 2018?

January 23, 2018 | Karen Blazek | Director, Product Marketing Spinnaker Support is delivering digital transformation through people for people. January always brings a wealth of material outlining expected trends for the upcoming year. Hundreds of new IT-driven articles offer [...]

Nov 9, 2017

Accelerating IT Roadmaps with Interoperability Support for Oracle and SAP Clients

November 9. 2017 | Karen Blazek | Director, Product Marketing The impact of changes in the diverse layers of any technology stack can ripple across ERP applications. Ensuring that our clients’ enterprise applications run at peak performance - today and [...]

Nov 7, 2017

SAP and Oracle Support… How Much Can You Save?

November 7, 2017 | Lee Mashburn | VP Global Marketing We recently launched a new savings calculator on our website home page, enabling prospective customers to estimate how much they can save by switching to Spinnaker Support. Our innovative pricing [...]

Sep 21, 2017

Archiving SAP Software – an Important Step when Switching to Third-Party Support

Spinnaker Support’s ISO 9001:2015-certified archival process delivers substantial value when transitioning to third-party support. September 21, 2017 | Dan Diaz-Gilligan | Archive Analyst Archiving as a Jump Start to Third-Party Support Software archiving, as it relates to third-party SAP support, [...]

Sep 14, 2017

Women in STEM Fields: Stories of Success and Support

According to the 2016 National Science Board Science and Engineering Indicators, over 5.7 million college graduates have filled positions in STEM (science, technology, engineering, and mathematics) fields between the years of 1960 and 2013. While the late 80s and early [...]

Sep 12, 2017

Examples of the Business Case Behind Switching to Third-Party SAP Support

The technical case for switching from SAP-provided support to third-party support is well documented. Breaking away from the software vendor’s self-support model to a concierge-style of support has many benefits. But, since the business case typically outranks a technical case, [...]