If you’re a champion of third-party support and know that it’s the right fit for your organization, then your next potential challenge may be how to sell this to the skeptics on your Oracle user and IT team.
January 13, 2021 READ MORE
Short intro – thanks and new year greetings This time last year, I wrote my new year’s greetings, confidently wishing everyone a very successful 2020 and stating a few promises and predictions. Wow. None
January 11, 2021 READ MORE
At the close of 2020, Spinnaker Support conducted its annual customer satisfaction survey to inform us about what we are doing well and how we can improve. The executive
January 5, 2021 READ MORE
Gartner’s 2020 inquiry analytics data show a sharp increase in the number of inquiries around third-party support.i Gartner
December 28, 2020 READ MORE
Even though Dreamforce went virtual this year, Salesforce charged ahead, making major announcements and promising many new features to further expand Salesforce Customer 360. The
December 23, 2020 READ MORE
There is a lot of uncertainty in the world as the COVID-19 pandemic continues to disrupt business in one way or another.
December 22, 2020 READ MORE
Geoffrey Chaucer said it best: “All good things must come to an end.”
December 17, 2020 READ MORE
We all know skeptics.
December 10, 2020 READ MORE
The Salesforce portfolio offers a dizzying array of clouds, applications, and user resources – with three major release cycles per year.
December 3, 2020 READ MORE
2020 has been a challenge for all of us, but in August of this year, a great thing happened: I joined the leadership team of Spinnaker Support. My
November 18, 2020 READ MORE
When was the last time you heard anyone say this about enterprise software support: “Never disappointed.”
November 12, 2020 READ MORE
Salesforce’s relentless release schedule delivers many new features to clients, multiple times per year.
November 5, 2020 READ MORE
2021 will be an interesting year for customers with Oracle on-premise applications.
October 29, 2020 READ MORE
As we approach the end of 2020, it’s time for your financial and HCM departments to perform their annual review of year-end processing changes.
October 26, 2020 READ MORE
With the arrival of the Winter ’21 Release, Salesforce professionals are painstakingly reviewing an overwhelming barrage of new innovations to determine which features to implement.
October 22, 2020 READ MORE
Many organisations come to Spinnaker Support after choosing Oracle’s Sustaining Support, because they no longer receive the full value they require.
October 13, 2020 READ MORE
Someone recently reminded me that way back in 2014, I published a fun post called “Solving Customer Issues from Unusual Places.” I highlighted the commitment of
October 12, 2020 READ MORE
An extraordinary Salesforce Sales Cloud experience can make your sales team more successful, provide vital business transparency, and increase the return-on-investment of the corporate customer-relationship-management (CRM) system. The
October 7, 2020 READ MORE
A successful quote-to-cash (QTC) solution can drive your customer success by improving quote generation processes, reducing quote errors and approval times, and delivering better quote-to-order conversions.
September 24, 2020 READ MORE