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Jan 13, 2021

How to Handle a Third-Party Oracle Support Skeptic


If you’re a champion of third-party support and know that it’s the right fit for your organization, then your next potential challenge may be how to sell this to the skeptics on your Oracle user and IT team. 

January 13, 2021 READ MORE

Jan 11, 2021

Welcome to 2021: Predictions and Promises from the CEO


Short intro – thanks and new year greetings  This time last year, I wrote my new year’s greetings, confidently wishing everyone a very successful 2020 and stating a few promises and predictions. Wow. None

January 11, 2021 READ MORE

Jan 5, 2021

Our 2020 Annual Customer Satisfaction Survey Results


At the close of 2020, Spinnaker Support conducted its annual customer satisfaction survey to inform us about what we are doing well and how we can improve. The executive

January 5, 2021 READ MORE

Dec 28, 2020

Gartner Research Examines Your Options for Reducing Annual Support and Shelfware Costs


Gartner’s 2020 inquiry analytics data show a sharp increase in the number of inquiries around third-party support.i Gartner

December 28, 2020 READ MORE

Dec 23, 2020

Dreamforce 2020: Big Announcements & Fascinating Stats


Even though Dreamforce went virtual this year, Salesforce charged ahead, making major announcements and promising many new features to further expand Salesforce Customer 360. The

December 23, 2020 READ MORE

Dec 22, 2020

The Pandemic. Brexit. Cloud Transitions. How is this impacting your Oracle Support?


There is a lot of uncertainty in the world as the COVID-19 pandemic continues to disrupt business in one way or another.

December 22, 2020 READ MORE

Dec 17, 2020

Reflections on Retiring after 12 Years at Spinnaker Support


Geoffrey Chaucer said it best: “All good things must come to an end.”

December 17, 2020 READ MORE

Dec 10, 2020

Are You a Skeptic of Third-Party Oracle Support?


We all know skeptics.

December 10, 2020 READ MORE

Dec 3, 2020

Salesforce Customer Success: Roadblocks and Recommendations, Part 1


The Salesforce portfolio offers a dizzying array of clouds, applications, and user resources – with three major release cycles per year. 

December 3, 2020 READ MORE

Nov 18, 2020

Why Joining Spinnaker Support Was the Best Decision I Made in 2020


2020 has been a challenge for all of us, but in August of this year, a great thing happened: I joined the leadership team of Spinnaker Support. My

November 18, 2020 READ MORE

Nov 12, 2020

Real People. Real Stories. Real Support.


When was the last time you heard anyone say this about enterprise software support:  “Never disappointed.”

November 12, 2020 READ MORE

Nov 5, 2020

Salesforce Winter ’21 Release Update: Major Bug in Lightning Flow Fixed


Salesforce’s relentless release schedule delivers many new features to clients, multiple times per year.

November 5, 2020 READ MORE

Oct 29, 2020

Oracle Premier and Extended Support Q4 2020 Deadline Roundup


2021 will be an interesting year for customers with Oracle on-premise applications.

October 29, 2020 READ MORE

Oct 26, 2020

Announcing the 2020 Updates for JD Edwards Year-End Processing


As we approach the end of 2020, it’s time for your financial and HCM departments to perform their annual review of year-end processing changes.

October 26, 2020 READ MORE

Oct 22, 2020

Salesforce Winter ’21 Release: Our Top Two Highlights


With the arrival of the Winter ’21 Release, Salesforce professionals are painstakingly reviewing an overwhelming barrage of new innovations to determine which features to implement.  

October 22, 2020 READ MORE

Oct 13, 2020

Video: Pros and Cons of Oracle Database Sustaining Support


Many organisations come to Spinnaker Support after choosing Oracle’s Sustaining Support, because they no longer receive the full value they require.

October 13, 2020 READ MORE

Oct 12, 2020

Our Office Is Whenever, Wherever You Need It to Be


Someone recently reminded me that way back in 2014, I published a fun post called “Solving Customer Issues from Unusual Places.” I highlighted the commitment of

October 12, 2020 READ MORE

Oct 7, 2020

Ask the Expert: 3 Pitfalls & 3 Best Practices for Salesforce Sales Cloud


An extraordinary Salesforce Sales Cloud experience can make your sales team more successful, provide vital business transparency, and increase the return-on-investment of the corporate customer-relationship-management (CRM) system. The

October 7, 2020 READ MORE

Sep 24, 2020

Ask the Expert: 3 Pitfalls & 3 Best Practices for Salesforce CPQ & Billing


A successful quote-to-cash (QTC) solution can drive your customer success by improving quote generation processes, reducing quote errors and approval times, and delivering better quote-to-order conversions.

September 24, 2020 READ MORE