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Blog: The Spinnaker Support Voice

Welcome to Our Blog

Thought-provoking facts and commentary on third-party software support, managed services, global market news, and developments from the professionals at Spinnaker Support.

Apr 13, 2021

Salesforce Case Study: How Cobham Went from Implementation to Innovation

2021-04-13T15:50:09-07:00

It’s a far too common tale: sales teams in quickly growing companies are plagued with siloed processes, disparate legacy systems, and reporting inconsistencies.

April 13, 2021 READ MORE

Apr 12, 2021

Answering the Skeptics, Part 5: Higher Quality, Lower Cost Oracle Support Is Possible

2021-04-13T11:58:01-07:00

This is the final installment in our five-part series that addresses some of the most frequently asked questions we hear from those who doubt the value of third-party Oracle software support.

April 12, 2021 READ MORE

Apr 8, 2021

In Their Words: CSM Bakery Solutions on Third-Party SAP Support

2021-04-08T09:17:45-07:00

CSM Bakery Solutions provides innovative premium bakery ingredients, finished products, and services to customers in more than 100 countries.

April 8, 2021 READ MORE

Apr 2, 2021

Sybase Support: It’s Time to Cut the Cord with SAP-Provided Support

2021-04-02T10:16:00-07:00

We’ve talked before about “cord-cutting,” the increasingly popular decision to turn away from the traditional personal and business services and technologies in favor of more cost-effective, convenient, and higher quality alternatives.

April 2, 2021 READ MORE

Mar 25, 2021

Unintended Consequences: The Salesforce Service Void

2021-03-25T10:43:06-07:00

Salesforce does an amazing job with innovation, evidenced by their unyielding release schedule and regular onslaught of new features and updates. Their

March 25, 2021 READ MORE

Mar 24, 2021

Productivity and Flexibility: Is Work-from-Home Here to Stay?

2021-03-24T15:16:01-07:00

Now that we’ve passed the year mark for most of us working remotely, we’re witnessing a sharp divide of opinions on how pandemic-induced remote working has impacted productivity. Employees

March 24, 2021 READ MORE

Mar 17, 2021

Answering the Skeptic, Part 4: My Oracle Support

2021-04-08T13:10:20-07:00

This is the fourth installment in our five-part series that addresses some of the most frequently asked questions we hear from those who doubt the value of third-party Oracle software support.

March 17, 2021 READ MORE

Mar 11, 2021

Salesforce Spring ’21 Release: The Top Features for High-Impact Value

2021-03-11T09:48:19-07:00

Salesforce’s ’21 Spring major release is now available to all Salesforce customers. This

March 11, 2021 READ MORE

Mar 8, 2021

Spinnaker Support Celebrates International Women’s Day

2021-03-08T12:24:48-07:00

Committed to Equality, Diversity, and Inclusion  Spinnaker Support proudly celebrates the contributions of all women on International Women’s Day 2021.

March 8, 2021 READ MORE

Mar 2, 2021

Answering the Skeptics, Part 3: Solving Break/Fix Issues Outside the Source Code

2021-04-06T12:20:49-07:00

This is the third installment in our five-part series that addresses some of the most frequently asked questions we hear from those who doubt the value of third-party Oracle software support.

March 2, 2021 READ MORE

Feb 26, 2021

Why You Need a New Salesforce Managed Services Model

2021-02-26T09:54:03-07:00

Today’s Salesforce services market has a notable gap in post-implementation support for platform efficiency, productivity, and growth. Many

February 26, 2021 READ MORE

Feb 25, 2021

It’s Time to Talk about Third-Party SAP Support

2021-02-25T12:52:54-07:00

I recently wrote about how the beginning of the year is the perfect time to start your discovery process for whether third-party SAP support is right for your organization.

February 25, 2021 READ MORE

Feb 24, 2021

Employee Spotlight Series: Bryan Choi, Senior Application Support Analyst

2021-03-02T10:20:35-07:00

Spinnaker Support’s team of highly talented engineers, analysts, and developers provides SAP application support and managed services to customers around the world.

February 24, 2021 READ MORE

Feb 17, 2021

Leadership Profile: Martin Biggs, VP and General Manager, EMEA

2021-03-02T09:49:06-07:00

Introduction  Martin Biggs, Vice President and General Manager at Spinnaker Support, EMEA, joined the leadership team in January 2020. He

February 17, 2021 READ MORE

Feb 9, 2021

An Abridged History of the JD Edwards Products

2021-02-09T16:06:29-07:00

Prior to COVID-19, a colleague of mine attended a conference where a large number of CIOs were discussing all aspects of IT. In one conversation,

February 9, 2021 READ MORE

Feb 4, 2021

Answering the Skeptics, Part 2: Security Patching vs. Full-Stack Security

2021-04-06T12:21:22-07:00

This is the second installment in our five-part series that addresses some of the most frequently asked questions we hear from those who doubt the value of third-party Oracle software support.

February 4, 2021 READ MORE

Feb 2, 2021

Salesforce Customer Success: Roadblocks and Recommendations, Part 3 – an Infographic