Macmillan Cancer Support is a charity that improves the lives of people affected by cancer; providing practical, medical, emotional and financial support. Macmillan funds services to meet the needs of people affected by cancer, and provides grants and benefits advice to people living with cancer. Every pound saved on a contract is a pound spent on supporting people affected by cancer. Having a world class support team behind you, giving you piece of mind that your finance solution will run smoothly and at half of what you paid previously, made the decision to switch to Spinnaker Support very easy. It’s good to know you have an expert assigned just for you, when you need them, what more could you ask for.
Dave Sharp, Head of Procurement, Macmillan Cancer Support
The education and knowledge of JDE we received from [Spinnaker Support] was priceless.
Seneca Companies, Inc.,
Spinnaker Support provides the best Software Support I have seen in my 30 plus years of experience in the IT field. When I log an issue, I have every confidence that it will be resolved in a timely manner. The Support Team includes experts in every application module and each one communicates with the same patience, professionalism and expertise. Strict attention is given to our system controls for testing and applying changes to our live environment. I couldn’t be happier with Spinnaker Support for our JD Edwards Support.
Cindy Morgan, IT Manager, Stanley Electric US Co, Inc.
We were seeking a lower-cost, high-value third-party alternative to Oracle to provide support for our E-Business Suite, Oracle Database, and Oracle middleware applications. Spinnaker Support won our business due to their superior cost/performance ratio, risk-mitigated support delivery model, and their overall EBS and Database expertise. We liked their managed service offerings, feeling they would team well with IBM, who we use for level 2 and 3 support. We are extremely satisfied with our decision to use Spinnaker Support.
Will Kenny, Manager of IT Database Systems , LifeLabs
Spinnaker has been our JDE maintenance partner for several years. The way calls are handled and the quarterly proactive contacts allow us to enjoy a Hotline service at the 5 star level!
Hervé Vigneron, IT Manager, Filix Products
’Reliability’, ‘professionalism’, ‘in-depth product knowledge’, ‘responsiveness’… most technical support organizations like to toss around catchy buzz words, but Spinnaker Support’s team is one of the few I’ve encountered that actually lives up to them.
Scott Loescher, IT Manager, Kellstrom Industries
Our company knows it can count on the reactive and effective/efficient support of Spinnaker Support for its JD Edwards applications.
Isabelle Travert, CIO, ACO Produits Polymères
I have dealt with many support companies during my 30 years in IT, including some of the largest support providers around, and Spinnaker is the best I have ever worked with. Their willingness to go the extra mile and their knowledge of the applications is second to none.
Phil Hawkins, Information Services Manager, IXYS UK Westcode Ltd.
Spinnaker’s assessment of LUCELEC’s JD Edwards environment delivered a highly detailed set of findings and recommendations upon which we could plan and act. As a result of Spinnaker’s work, we not only implemented short term solutions to address immediate business needs, but we now have a solid foundation upon which our long term JD Edwards strategy can move forward.
Ziva Phillips, F&A Manager, LUCELEC
We have selected Spinnaker Support to provide ongoing support for our entire Oracle application landscape. As the head-to-head evaluation progressed, it became crystal clear that Spinnaker Support is the best choice for Partner Communications Company Ltd. They provide an exceptionally high level of local support at an attractive price point and have quickly evolved into a natural extension of our own internal IT team. Spinnaker Support gives us great confidence going forward. They always do things the right way and consistently display in-depth Oracle application knowledge as pertains to our unique environment.
Raz Bartov, Acting CIO, Partner Communications Company, Ltd.