Our company knows it can count on the reactive and effective/efficient support of Spinnaker Support for its JD Edwards applications.
Isabelle Travert, CIO, ACO Produits Polymères
We were seeking a lower-cost, high-value third-party alternative to Oracle to provide support for our E-Business Suite, Oracle Database, and Oracle middleware applications. Spinnaker Support won our business due to their superior cost/performance ratio, risk-mitigated support delivery model, and their overall EBS and Database expertise. We liked their managed service offerings, feeling they would team well with IBM, who we use for level 2 and 3 support. We are extremely satisfied with our decision to use Spinnaker Support.
Will Kenny, Manager of IT Database Systems , LifeLabs
When it came time to validate our company’s plan to upgrade one of our Divisions to World A9.2 we reached out to a partner in whom we had complete trust, Spinnaker Support. Their team of business and JD Edwards technology experts delivered a highly valuable set of recommendations based upon a thorough analysis of Crane’s business and technology requirements. Today, we are actively engaged in the A9.2 upgrade and plan to implement many of the recommendations made by our valued partner.
Nancy Joubert, JDE Project Manager, Crane & Company
Spinnaker has been our JDE maintenance partner for several years. The way calls are handled and the quarterly proactive contacts allow us to enjoy a Hotline service at the 5 star level!
Hervé Vigneron, IT Manager, Filix Products
We have a long standing relationship with Spinnaker Support as our provider of JD Edwards 3rd party maintenance service. Because of their exceptional work over the years we chose Spinnaker Support to lead a strategic assessment of our JD Edwards manufacturing environment; should we stay on World A7.3, upgrade to A9.2 or EnterpriseOne, or should we migrate to a non-JD Edwards ERP solution. Spinnaker Support expertly guided an assessment of Nitta’s business and technology requirements then presented findings and recommendations upon which my company could act. Based on their recommendations Nitta is currently in the planning process of upgrading and extending its JD Edwards system . . . for the first time in many years!
David Carlin, IT Manager, Nitta Casings
Spinnaker’s assessment of LUCELEC’s JD Edwards environment delivered a highly detailed set of findings and recommendations upon which we could plan and act. As a result of Spinnaker’s work, we not only implemented short term solutions to address immediate business needs, but we now have a solid foundation upon which our long term JD Edwards strategy can move forward.
Ziva Phillips, F&A Manager, LUCELEC
Spinnaker Support was very helpful and listened to our processes. They made us think about how we did our different jobs and how it could work more efficiently. They lead us through our upgrade and made sure what we did was working the way it should. If there was a problem, made sure it was taken care of before moving on.
Seneca Companies, Inc.,
Spinnaker Support knows EBS and is delivering as promised. Their robust, audited processes enabled timely, smooth onboarding from Oracle maintenance. Oclaro is realizing significantly faster speeds of response, problem diagnosis, and issue resolution for less cost. Beginning in 2015, Spinnaker Support will assume software support for our SAP enterprise applications.
After exhaustive due diligence, we opted to pass on upgrading or migrating our existing E-Business Suite and Siebel software applications. Third-party support is tailor made for our organization and Spinnaker Support is the wise choice for us. They deliver best-in-class third-party support, provide incremental managed services we will consider going forward, and bring an impressive history of consistent growth and financial stability. Spinnaker Support brings the low-risk profile that we seek in our vendors.
Brian Corderre, EVP and Controller, Information Resources, Inc.
At first, the idea of receiving guaranteed 30-minute response times and 50% cost savings on the maintenance and support of our OneWorld applications sounded too good to be true, Spinnaker Support changed the way we thought of support services by showing us their proven support model. Now we can redeploy the cost saving onto other pressing projects and we have a named, primary support engineer who understands the ins-and-outs of our IT environment.