After exhaustive due diligence, we opted to pass on upgrading or migrating our existing E-Business Suite and Siebel software applications. Third-party support is tailor made for our organization and Spinnaker Support is the wise choice for us. They deliver best-in-class third-party support, provide incremental managed services we will consider going forward, and bring an impressive history of consistent growth and financial stability. Spinnaker Support brings the low-risk profile that we seek in our vendors.
Brian Corderre, EVP and Controller, Information Resources, Inc.
Spinnaker Support provides the best Software Support I have seen in my 30 plus years of experience in the IT field. When I log an issue, I have every confidence that it will be resolved in a timely manner. The Support Team includes experts in every application module and each one communicates with the same patience, professionalism and expertise. Strict attention is given to our system controls for testing and applying changes to our live environment. I couldn’t be happier with Spinnaker Support for our JD Edwards Support.
Cindy Morgan, IT Manager, Stanley Electric US Co, Inc.
Macmillan Cancer Support is a charity that improves the lives of people affected by cancer; providing practical, medical, emotional and financial support. Macmillan funds services to meet the needs of people affected by cancer, and provides grants and benefits advice to people living with cancer. Every pound saved on a contract is a pound spent on supporting people affected by cancer. Having a world class support team behind you, giving you piece of mind that your finance solution will run smoothly and at half of what you paid previously, made the decision to switch to Spinnaker Support very easy. It’s good to know you have an expert assigned just for you, when you need them, what more could you ask for.
Dave Sharp, Head of Procurement, Macmillan Cancer Support
Spinnaker Support was very helpful and listened to our processes. They made us think about how we did our different jobs and how it could work more efficiently. They lead us through our upgrade and made sure what we did was working the way it should. If there was a problem, made sure it was taken care of before moving on.
Seneca Companies, Inc.,
Spinnaker has been our JDE maintenance partner for several years. The way calls are handled and the quarterly proactive contacts allow us to enjoy a Hotline service at the 5 star level!
Hervé Vigneron, IT Manager, Filix Products
’Reliability’, ‘professionalism’, ‘in-depth product knowledge’, ‘responsiveness’… most technical support organizations like to toss around catchy buzz words, but Spinnaker Support’s team is one of the few I’ve encountered that actually lives up to them.
Scott Loescher, IT Manager, Kellstrom Industries
I have been doing business with various vendors for over 30 years and this support team is the best I have EVER seen! Spinnaker Support responds immediately to our requests and runs them through to completion in short order. They know our systems far better than we do and go the extra mile to help wherever they can.
Craig Honour, CIO, BAE Systems
Our company knows it can count on the reactive and effective/efficient support of Spinnaker Support for its JD Edwards applications.
Isabelle Travert, CIO, ACO Produits Polymères
I have dealt with many support companies during my 30 years in IT, including some of the largest support providers around, and Spinnaker is the best I have ever worked with. Their willingness to go the extra mile and their knowledge of the applications is second to none.
Phil Hawkins, Information Services Manager, IXYS UK Westcode Ltd.
We have a long standing relationship with Spinnaker Support as our provider of JD Edwards 3rd party maintenance service. Because of their exceptional work over the years we chose Spinnaker Support to lead a strategic assessment of our JD Edwards manufacturing environment; should we stay on World A7.3, upgrade to A9.2 or EnterpriseOne, or should we migrate to a non-JD Edwards ERP solution. Spinnaker Support expertly guided an assessment of Nitta’s business and technology requirements then presented findings and recommendations upon which my company could act. Based on their recommendations Nitta is currently in the planning process of upgrading and extending its JD Edwards system . . . for the first time in many years!