After exhaustive due diligence, we opted to pass on upgrading or migrating our existing E-Business Suite and Siebel software applications. Third-party support is tailor made for our organization and Spinnaker Support is the wise choice for us. They deliver best-in-class third-party support, provide incremental managed services we will consider going forward, and bring an impressive history of consistent growth and financial stability. Spinnaker Support brings the low-risk profile that we seek in our vendors.
Brian Corderre, EVP and Controller, Information Resources, Inc.
I have been doing business with various vendors for over 30 years and this support team is the best I have EVER seen! Spinnaker Support responds immediately to our requests and runs them through to completion in short order. They know our systems far better than we do and go the extra mile to help wherever they can.
Craig Honour, CIO, BAE Systems
Spinnaker’s assessment of LUCELEC’s JD Edwards environment delivered a highly detailed set of findings and recommendations upon which we could plan and act. As a result of Spinnaker’s work, we not only implemented short term solutions to address immediate business needs, but we now have a solid foundation upon which our long term JD Edwards strategy can move forward.
Ziva Phillips, F&A Manager, LUCELEC
We were seeking a lower-cost, high-value third-party alternative to Oracle to provide support for our E-Business Suite, Oracle Database, and Oracle middleware applications. Spinnaker Support won our business due to their superior cost/performance ratio, risk-mitigated support delivery model, and their overall EBS and Database expertise. We liked their managed service offerings, feeling they would team well with IBM, who we use for level 2 and 3 support. We are extremely satisfied with our decision to use Spinnaker Support.
Will Kenny, Manager of IT Database Systems , LifeLabs
We have selected Spinnaker Support to provide ongoing support for our entire Oracle application landscape. As the head-to-head evaluation progressed, it became crystal clear that Spinnaker Support is the best choice for Partner Communications Company Ltd. They provide an exceptionally high level of local support at an attractive price point and have quickly evolved into a natural extension of our own internal IT team. Spinnaker Support gives us great confidence going forward. They always do things the right way and consistently display in-depth Oracle application knowledge as pertains to our unique environment.
Raz Bartov, Acting CIO, Partner Communications Company, Ltd.
I have dealt with many support companies during my 30 years in IT, including some of the largest support providers around, and Spinnaker is the best I have ever worked with. Their willingness to go the extra mile and their knowledge of the applications is second to none.
Phil Hawkins, Information Services Manager, IXYS UK Westcode Ltd.
Spinnaker has been our JDE maintenance partner for several years. The way calls are handled and the quarterly proactive contacts allow us to enjoy a Hotline service at the 5 star level!
Hervé Vigneron, IT Manager, Filix Products
We have a long standing relationship with Spinnaker Support as our provider of JD Edwards 3rd party maintenance service. Because of their exceptional work over the years we chose Spinnaker Support to lead a strategic assessment of our JD Edwards manufacturing environment; should we stay on World A7.3, upgrade to A9.2 or EnterpriseOne, or should we migrate to a non-JD Edwards ERP solution. Spinnaker Support expertly guided an assessment of Nitta’s business and technology requirements then presented findings and recommendations upon which my company could act. Based on their recommendations Nitta is currently in the planning process of upgrading and extending its JD Edwards system . . . for the first time in many years!
David Carlin, IT Manager, Nitta Casings
When it came time to validate our company’s plan to upgrade one of our Divisions to World A9.2 we reached out to a partner in whom we had complete trust, Spinnaker Support. Their team of business and JD Edwards technology experts delivered a highly valuable set of recommendations based upon a thorough analysis of Crane’s business and technology requirements. Today, we are actively engaged in the A9.2 upgrade and plan to implement many of the recommendations made by our valued partner.
Nancy Joubert, JDE Project Manager, Crane & Company
Macmillan Cancer Support is a charity that improves the lives of people affected by cancer; providing practical, medical, emotional and financial support. Macmillan funds services to meet the needs of people affected by cancer, and provides grants and benefits advice to people living with cancer. Every pound saved on a contract is a pound spent on supporting people affected by cancer. Having a world class support team behind you, giving you piece of mind that your finance solution will run smoothly and at half of what you paid previously, made the decision to switch to Spinnaker Support very easy. It’s good to know you have an expert assigned just for you, when you need them, what more could you ask for.
Dave Sharp, Head of Procurement, Macmillan Cancer Support