We have a long standing relationship with Spinnaker Support as our provider of JD Edwards 3rd party maintenance service. Because of their exceptional work over the years we chose Spinnaker Support to lead a strategic assessment of our JD Edwards manufacturing environment; should we stay on World A7.3, upgrade to A9.2 or EnterpriseOne, or should we migrate to a non-JD Edwards ERP solution. Spinnaker Support expertly guided an assessment of Nitta’s business and technology requirements then presented findings and recommendations upon which my company could act. Based on their recommendations Nitta is currently in the planning process of upgrading and extending its JD Edwards system . . . for the first time in many years!
David Carlin, IT Manager, Nitta Casings
Spinnaker Support knows EBS and is delivering as promised. Their robust, audited processes enabled timely, smooth onboarding from Oracle maintenance. Oclaro is realizing significantly faster speeds of response, problem diagnosis, and issue resolution for less cost. Beginning in 2015, Spinnaker Support will assume software support for our SAP enterprise applications.
I have dealt with many support companies during my 30 years in IT, including some of the largest support providers around, and Spinnaker is the best I have ever worked with. Their willingness to go the extra mile and their knowledge of the applications is second to none.
Phil Hawkins, Information Services Manager, IXYS UK Westcode Ltd.
Spinnaker has been our JDE maintenance partner for several years. The way calls are handled and the quarterly proactive contacts allow us to enjoy a Hotline service at the 5 star level!
Hervé Vigneron, IT Manager, Filix Products
Spinnaker Support provides the best Software Support I have seen in my 30 plus years of experience in the IT field. When I log an issue, I have every confidence that it will be resolved in a timely manner. The Support Team includes experts in every application module and each one communicates with the same patience, professionalism and expertise. Strict attention is given to our system controls for testing and applying changes to our live environment. I couldn’t be happier with Spinnaker Support for our JD Edwards Support.
Cindy Morgan, IT Manager, Stanley Electric US Co, Inc.
The education and knowledge of JDE we received from [Spinnaker Support] was priceless.
Seneca Companies, Inc.,
Oracle further intends to seek an injunction barring Rimini from continuing to operate its business based on massive infringement. This case certainly was not about an honest dispute over licensing terms, as Rimini pretends. It was about IP theft, pure and simple. Rimini and Seth Ravin got caught, and now they have to pay. Oracle will aggressively pursue its claims in the second lawsuit pending against Rimini for the infringement and other misconduct that occurred after the dates at issue in the first trial.
Deborah Hellinger, Head of Global Corporate Communications, Oracle
As one of the two dominant global providers of third-party software maintenance, we chose Spinnaker Support for its personalized and flexible support model, financial stability, and its best-in-class 24 x 7 x 365 global support. We are impressed with Spinnaker Support’s depth of knowledge related to SAP and Oracle enterprise systems and their proven track record of quick response and issue resolution.
Wayne Rothwell, SAP System Administrator, Brewster Home Fashions
When it came time to validate our company’s plan to upgrade one of our Divisions to World A9.2 we reached out to a partner in whom we had complete trust, Spinnaker Support. Their team of business and JD Edwards technology experts delivered a highly valuable set of recommendations based upon a thorough analysis of Crane’s business and technology requirements. Today, we are actively engaged in the A9.2 upgrade and plan to implement many of the recommendations made by our valued partner.
Nancy Joubert, JDE Project Manager, Crane & Company
Spinnaker’s assessment of LUCELEC’s JD Edwards environment delivered a highly detailed set of findings and recommendations upon which we could plan and act. As a result of Spinnaker’s work, we not only implemented short term solutions to address immediate business needs, but we now have a solid foundation upon which our long term JD Edwards strategy can move forward.