We have selected Spinnaker Support to provide ongoing support for our entire Oracle application landscape. As the head-to-head evaluation progressed, it became crystal clear that Spinnaker Support is the best choice for Partner Communications Company Ltd. They provide an exceptionally high level of local support at an attractive price point and have quickly evolved into a natural extension of our own internal IT team. Spinnaker Support gives us great confidence going forward. They always do things the right way and consistently display in-depth Oracle application knowledge as pertains to our unique environment.
Raz Bartov, Acting CIO, Partner Communications Company, Ltd.
Macmillan Cancer Support is a charity that improves the lives of people affected by cancer; providing practical, medical, emotional and financial support. Macmillan funds services to meet the needs of people affected by cancer, and provides grants and benefits advice to people living with cancer. Every pound saved on a contract is a pound spent on supporting people affected by cancer. Having a world class support team behind you, giving you piece of mind that your finance solution will run smoothly and at half of what you paid previously, made the decision to switch to Spinnaker Support very easy. It’s good to know you have an expert assigned just for you, when you need them, what more could you ask for.
Dave Sharp, Head of Procurement, Macmillan Cancer Support
Spinnaker Support knows EBS and is delivering as promised. Their robust, audited processes enabled timely, smooth onboarding from Oracle maintenance. Oclaro is realizing significantly faster speeds of response, problem diagnosis, and issue resolution for less cost. Beginning in 2015, Spinnaker Support will assume software support for our SAP enterprise applications.
Our company knows it can count on the reactive and effective/efficient support of Spinnaker Support for its JD Edwards applications.
Isabelle Travert, CIO, ACO Produits Polymères
I have dealt with many support companies during my 30 years in IT, including some of the largest support providers around, and Spinnaker is the best I have ever worked with. Their willingness to go the extra mile and their knowledge of the applications is second to none.
Phil Hawkins, Information Services Manager, IXYS UK Westcode Ltd.
After exhaustive due diligence, we opted to pass on upgrading or migrating our existing E-Business Suite and Siebel software applications. Third-party support is tailor made for our organization and Spinnaker Support is the wise choice for us. They deliver best-in-class third-party support, provide incremental managed services we will consider going forward, and bring an impressive history of consistent growth and financial stability. Spinnaker Support brings the low-risk profile that we seek in our vendors.
Brian Corderre, EVP and Controller, Information Resources, Inc.
When it came time to validate our company’s plan to upgrade one of our Divisions to World A9.2 we reached out to a partner in whom we had complete trust, Spinnaker Support. Their team of business and JD Edwards technology experts delivered a highly valuable set of recommendations based upon a thorough analysis of Crane’s business and technology requirements. Today, we are actively engaged in the A9.2 upgrade and plan to implement many of the recommendations made by our valued partner.
Nancy Joubert, JDE Project Manager, Crane & Company
At first, the idea of receiving guaranteed 30-minute response times and 50% cost savings on the maintenance and support of our OneWorld applications sounded too good to be true, Spinnaker Support changed the way we thought of support services by showing us their proven support model. Now we can redeploy the cost saving onto other pressing projects and we have a named, primary support engineer who understands the ins-and-outs of our IT environment.
Hervé Vigneron, IT Manager, Filix Products
Spinnaker has been our JDE maintenance partner for several years. The way calls are handled and the quarterly proactive contacts allow us to enjoy a Hotline service at the 5 star level!
Hervé Vigneron, IT Manager, Filix Products
Spinnaker Support provides the best Software Support I have seen in my 30 plus years of experience in the IT field. When I log an issue, I have every confidence that it will be resolved in a timely manner. The Support Team includes experts in every application module and each one communicates with the same patience, professionalism and expertise. Strict attention is given to our system controls for testing and applying changes to our live environment. I couldn’t be happier with Spinnaker Support for our JD Edwards Support.
Cindy Morgan, IT Manager, Stanley Electric US Co, Inc.