Macmillan Cancer Support is a charity that improves the lives of people affected by cancer; providing practical, medical, emotional and financial support. Macmillan funds services to meet the needs of people affected by cancer, and provides grants and benefits advice to people living with cancer. Every pound saved on a contract is a pound spent on supporting people affected by cancer. Having a world class support team behind you, giving you piece of mind that your finance solution will run smoothly and at half of what you paid previously, made the decision to switch to Spinnaker Support very easy. It’s good to know you have an expert assigned just for you, when you need them, what more could you ask for.
Dave Sharp, Head of Procurement, Macmillan Cancer Support
I have been doing business with various vendors for over 30 years and this support team is the best I have EVER seen! Spinnaker Support responds immediately to our requests and runs them through to completion in short order. They know our systems far better than we do and go the extra mile to help wherever they can.
Craig Honour, CIO, BAE Systems
At first, the idea of receiving guaranteed 30-minute response times and 50% cost savings on the maintenance and support of our OneWorld applications sounded too good to be true, Spinnaker Support changed the way we thought of support services by showing us their proven support model. Now we can redeploy the cost saving onto other pressing projects and we have a named, primary support engineer who understands the ins-and-outs of our IT environment.
Hervé Vigneron, IT Manager, Filix Products
’Reliability’, ‘professionalism’, ‘in-depth product knowledge’, ‘responsiveness’… most technical support organizations like to toss around catchy buzz words, but Spinnaker Support’s team is one of the few I’ve encountered that actually lives up to them.
Scott Loescher, IT Manager, Kellstrom Industries
We have a long standing relationship with Spinnaker Support as our provider of JD Edwards 3rd party maintenance service. Because of their exceptional work over the years we chose Spinnaker Support to lead a strategic assessment of our JD Edwards manufacturing environment; should we stay on World A7.3, upgrade to A9.2 or EnterpriseOne, or should we migrate to a non-JD Edwards ERP solution. Spinnaker Support expertly guided an assessment of Nitta’s business and technology requirements then presented findings and recommendations upon which my company could act. Based on their recommendations Nitta is currently in the planning process of upgrading and extending its JD Edwards system . . . for the first time in many years!
David Carlin, IT Manager, Nitta Casings
After exhaustive due diligence, we opted to pass on upgrading or migrating our existing E-Business Suite and Siebel software applications. Third-party support is tailor made for our organization and Spinnaker Support is the wise choice for us. They deliver best-in-class third-party support, provide incremental managed services we will consider going forward, and bring an impressive history of consistent growth and financial stability. Spinnaker Support brings the low-risk profile that we seek in our vendors.
Brian Corderre, EVP and Controller, Information Resources, Inc.
We have selected Spinnaker Support to provide ongoing support for our entire Oracle application landscape. As the head-to-head evaluation progressed, it became crystal clear that Spinnaker Support is the best choice for Partner Communications Company Ltd. They provide an exceptionally high level of local support at an attractive price point and have quickly evolved into a natural extension of our own internal IT team. Spinnaker Support gives us great confidence going forward. They always do things the right way and consistently display in-depth Oracle application knowledge as pertains to our unique environment.
Raz Bartov, Acting CIO, Partner Communications Company, Ltd.
Spinnaker Support provides the best Software Support I have seen in my 30 plus years of experience in the IT field. When I log an issue, I have every confidence that it will be resolved in a timely manner. The Support Team includes experts in every application module and each one communicates with the same patience, professionalism and expertise. Strict attention is given to our system controls for testing and applying changes to our live environment. I couldn’t be happier with Spinnaker Support for our JD Edwards Support.
Cindy Morgan, IT Manager, Stanley Electric US Co, Inc.
Our company knows it can count on the reactive and effective/efficient support of Spinnaker Support for its JD Edwards applications.
Isabelle Travert, CIO, ACO Produits Polymères
When it came time to validate our company’s plan to upgrade one of our Divisions to World A9.2 we reached out to a partner in whom we had complete trust, Spinnaker Support. Their team of business and JD Edwards technology experts delivered a highly valuable set of recommendations based upon a thorough analysis of Crane’s business and technology requirements. Today, we are actively engaged in the A9.2 upgrade and plan to implement many of the recommendations made by our valued partner.
Nancy Joubert, JDE Project Manager, Crane & Company