Regarded as SAP and Oracle experts by nearly 450 organizations of all sizes and industries.
Spinnaker Support provides third-party support, managed services, and consulting for SAP, Oracle E-Business Suite, Oracle Database, Siebel CRM, and JD Edwards software applications. Our breadth of service offerings and skillsets allow us to dive deeper into a customer’s operations to solve a wider array of issues faster. Our corporate headquarters are located in Denver, Colorado and we operate from operational centers in London, Singapore, and Mumbai.
Since inception in late 2008, Spinnaker Support has delivered world-class service to almost 450 customers located in 76 countries. With time, we have successfully expanded our service delivery practices while maintaining consistent 98%+ customer satisfaction ratings. In the process, we have supported over 4,000 instances of client software and database applications.
Gartner has recently reported a steady increase in inquiries from organizations exploring alternate support options (download free Gartner research). Historically, enterprises have switched to third-party support to reduce IT costs during a period of financial distress, to redirect IT costs to fund more strategic initiatives, to upgrade support for noncurrent or highly customized versions, to maintain higher value support while migrating, etc. However, the recent rise in interest level has been primarily attributed to two factors: (1) uncertainty with SAP and Oracle roadmaps (featuring cloud); (2) Growing value realization and overarching dissatisfaction with software application support from SAP and Oracle.