SAP S/4HANA

SAP S/4HANA Third-Party Support: Reduce Operational Costs, Maintain Control

Spinnaker Support provides trusted, enterprise third-party support for SAP S/4HANA, enabling organizations to retain control over their ERP environments while significantly reducing support costs. Our support model is designed to deliver operational stability, security, and compliance beyond SAP maintenance deadlines – without forcing customers into premature upgrades. Spinnaker allows customers to modernize their ERP through agentic-AI realizing time-to-value faster and at their own pace.

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Spinnaker Support Approach to SAP S/4HANA

As SAP transitions certain releases of S4/HANA into Customer Specific Maintenance, customers face uncertainty around compliance, security, and long-term viability. This uncertainty complicates strategic planning and increases operational risk.

Spinnaker Support delivers an alternative support model built around customer needs rather than vendor mandates. Our SAP S/4HANA third-party support is designed to provide continuity, flexibility, and measurable business value.

Supported Products, Versions, & Technologies >

Maximize ROI and protect your custom S/4HANA investment

Your SAP S/4HANA environment represents substantial investment in licenses, infrastructure, implementation services, and custom development built to support your unique business processes. Traditional SAP support often limits coverage to standard functionality, leaving you exposed when issues arise in customizations, enhancements, or integrations. Spinnaker’s third-party support protects your entire SAP landscape – including custom code – while extending system life well beyond SAP maintenance deadlines.

You maximize ROI on existing investments while maintaining the flexibility to modernize strategically when it aligns with your business priorities.

Business Benefits of SAP S/4HANA Third-Party Support

Immediate Cost Savings

Lower your SAP Business Suite support fee costs by an average of 60%

Fast Response

Our level 4 senior engineers deliver responses in under 15 minutes

Comprehensive Coverage

Address all issues, including customizations and interoperability issues

Extend Life of Applications

Prolong the life of stable, customized, and productive applications

Flexible Commercial Terms

Service contracts that align with your actual licenses and business needs

Modernization

Optimize your SAP environment so you can modernize strategically with agentic-AI, on your terms, not your vendor’s.

Ultimate Support Guarantee

Switching from SAP to third-party support should never be a risk. Our guarantee addresses your top concerns, whether they relate to legal compliance, security, or technical issue coverage. We stand by our customers and behind our service.

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	Spinnaker Support	SAP's SUPPORT
Service Model	Concierge, dedicated support	Self-service-oriented, emphasis on research
The SAP Support Portal	Not Required	Full access
Primary Support Contact	Dedicated lead with assigned team	Varies
Support Expertise	20+ years average experience	Varies
Response Time	15-min or less in SLA, actual average time is 5 mins	SLA dictates
Ability to Escalate	All issues closely monitored, done proactively without requests	Not monitored, request made reactively by customer
Rights to Upgrades	Access to an archive of all upgrade right made prior to switchover from SAP	Included
Custom Code Support	Included, as is anything that touches the SAP product	Not included
Interoperability Support	Included	Limited, depends on release version
Tax & Regulatory Compliance	Tailored specific to each customer's needs	Included, one-size-fits-all
Security & Vulnerability	Full-stack intrusion detection, virtual patching, and compensating controls	Patches only
Advisory Services	Included	Not included, can be purchased for an additional fee
Term of Support	Lifetime support - for as long as you need your current version	No new fixes or interoperability support after end of standard support
Lifetime Full/ Comprehensive Support	Standard	Available, but very little offered
	Let’s Get Started >

Spinnaker Support

SAP's SUPPORT

Service Model

Concierge, dedicated support

Self-service-oriented, emphasis on research

The SAP Support Portal

Not Required

Full access

Primary Support Contact

Dedicated lead with assigned team

Varies

Support Expertise

20+ years average experience

Varies

Response Time

15-min or less in SLA, actual average time is 5 mins

SLA dictates

Ability to Escalate

All issues closely monitored, done proactively without requests

Not monitored, request made reactively by customer

Rights to Upgrades

Access to an archive of all upgrade right made prior to switchover from SAP

Included

Custom Code Support

Included, as is anything that touches the SAP product

Not included

Interoperability Support

Included

Limited, depends on release version

Tax & Regulatory Compliance

Tailored specific to each customer's needs

Included, one-size-fits-all

Security & Vulnerability

Full-stack intrusion detection, virtual patching, and compensating controls

Patches only

Advisory Services

Included

Not included, can be purchased for an additional fee

Term of Support

Lifetime support - for as long as you need your current version

No new fixes or interoperability support after end of standard support

Lifetime Full/ Comprehensive Support

Standard

Available, but very little offered

Let’s Get Started >

OFFERINGS

FEATURES

FEATURES OF SPINNAKER SUPPORT

FEATURES OF SPINNAKER EXPERT SERVICES

SAP S/4HANA Third-Party Support: Reduce Operational Costs, Maintain Control

Spinnaker Support Approach to SAP S/4HANA

Business Benefits of SAP S/4HANA Third-Party Support

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