Why Choose Spinnaker Support?

Your SAP Business Suite from R/3 to ECC represents a major investment in enterprise efficiency, custom integrations, and operational continuity. But rising support fees and evolving vendor priorities can erode ROI and force premature transformation decisions by the vendor.

Spinnaker Support’s trusted SAP Third-Party Support Services give you the freedom to retain, optimize, and secure your SAP Business Suite applications while significantly reducing support costs and extending system life without disruptive upgrades or mandatory vendor lock-in.

Supported Products, Versions, & Technologies >
SAP Business Suite support that aligns with your strategic goals.

Modernize with confidence with Spinnaker’s trusted support – offering support for custom code, ensuring you maximize your value out of your built-for-purpose environment.

Reduce SAP support costs by an average of 60%, reallocating budget toward cloud initiatives, AI-transformation, and innovation.

Immediate Cost Savings

Lower your SAP Business Suite support fee costs by an average of 60%

Fast Response

Our level 4 senior engineers deliver responses in under 15 minutes

Comprehensive Coverage

Address all issues, including customizations and interoperability issues

Extend Life of Applications

Prolong the life of stable, customized, and productive applications

Flexible Commercial Terms

Service contracts that align with your actual licenses and business needs

Modernization

Optimize your SAP environment so you can modernize strategically with agentic-AI, on your terms, not your vendor’s.

Ultimate Support Guarantee

Switching from SAP to third-party support should never be a risk. Our guarantee addresses your top concerns, whether they relate to legal compliance, security, or technical issue coverage. We stand by our customers and behind our service.

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Spinnaker Support vs. SAP

Thousands of global enterprises have migrated away from SAP-provided support to Spinnaker Support. It’s easy to see why.

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Spinnaker Support
SAP's SUPPORT
Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on research
The SAP Support PortalNot RequiredFull access
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise20+ years average experienceVaries
Response Time15-min or less in SLA, actual average time is 5 minsSLA dictates
Ability to EscalateAll issues closely monitored, done proactively without requestsNot monitored, request made reactively by customer
Rights to UpgradesAccess to an archive of all upgrade right made prior to switchover from SAPIncluded
Custom Code SupportIncluded, as is anything that touches the SAP productNot included
Interoperability SupportIncludedLimited, depends on release version
Tax & Regulatory ComplianceTailored specific to each customer's needsIncluded, one-size-fits-all
Security & VulnerabilityFull-stack intrusion detection, virtual patching, and compensating controlsPatches only
Advisory ServicesIncludedNot included, can be purchased for an additional fee
Term of SupportLifetime support - for as long as you need your current versionNo new fixes or interoperability support after end of standard support
Lifetime Full/ Comprehensive SupportStandardAvailable, but very little offered
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Proven Support for SAP Business Suite & Applications

  • Supported Business Suite Products
  • Supported Business Applications
  • SAP ERP Central Component (SAP ECC)
  • SAP R/3
  • SAP Customer Relationship Management (SAP CRM)
  • SAP Supplier Relationship Management (SAP SRM)
  • SAP Master Data Management (SAP MDM)
  • SAP Supply Chain Management (SAP SCM)
  • SAP Product Lifecycle Management (SAP PLM)
  • SAP Governance, Risk, and Compliance (SAP GRC)
  • SAP Human Capital Management (SAP HCM)
  • SAP Business Planning and Consolidation (SAP BPC)
  • SAP Hybris
  • SAP Ariba
  • SAP Master Data Governance (SAP MDG)
  • SAP Global Trade Services (SAP GTS)
  • SAP Advanced Planner and Optimizer (SAP APO)
  • SAP Transportation Management (SAP TM)
  • SAP Incentive Administration by Vistex
  • And more
THE KNOWLEDGE CENTER

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SAP Cloud Migration Strategy: Best Practices and How to Approach Migrating in 2024
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