Break Free from Oracle’s One-Sided “Lifetime Support”

If you’re feeling trapped by rising fees and shrinking value, Spinnaker Support gives you a way out. We replace restrictive vendor models with flexible, high-touch support that protects your Oracle investment and puts you back in control of your roadmap.

Responsive Service

Our experienced Oracle third-party support engineers will respond to your support requests in under 15 minutes. We support your existing Oracle products without the pressure to upgrade.

Immediate Value

Eliminate Oracle’s degrading support value and increasing fees. Spinnaker’s Oracle E-Business Suite support elevates your experience while cutting maintenance fees by about 60%.

Full Coverage Support

Oracle’s self-support model makes you responsible for your security, custom code, interoperability, and tax and regulatory. We support your existing software exactly how you use it.

Flexible Contract Terms

Strict pricing models and terms lock you into Oracle’s rising contract costs, even as their support diminishes. At Spinnaker Support, you only pay for licenses you use, and we’ll work with you as business conditions impact your license scope.

Unbiased Expertise

Avoid being pressured into unjustifiable upgrades or incompatible cloud products. Unlike Oracle’s profit-prioritizing model, our success revolves around how much value you achieve from your current Oracle E-Business Suite ecosystem.

In-Depth Defense

Oracle’s reactive, one-size-fits-all security patches can put you at risk for outages and security breaches. Our Vulnerability Management Solution combines timely recommendations, configuration updates, virtual patching, proactive monitoring, and operational workarounds to responsibly remediate security issues.

ULTIMATE SUPPORT GUARANTEE

Switching to third-party support should never be a risk. Our guarantee addresses your top concerns, whether they relate to legal compliance, security, or technical issue coverage. We stand by our customers and behind our service.

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