Sunsook Han, Manager, Field Marketing 

Spinnaker Support’s team of highly talented engineers, analysts, and developers provides SAP application support and managed services to customers around the world. Using rigorous standards for technical experience, critical thinking ability, and customer service skills, we carefully hire employees in all of our regions to retain our focus on the customer.

As part of our third-party support, we assign an Account Support Lead(ASL) to each customer to ensure immediate response and preliminary maintenance. In this employee spotlight, we are pleased to introduce Bryan Choi, an ASL who is responsible for SAP technical support in the Asia Pacific region. This post has been translated from the original Korean.

Please introduce yourself.

I am Bryan Choi, responsible for APAC SAP technical support. Before my arrival at Spinnaker Support, I was responsible for SAP maintenance at Epson and Chrysler, and prior to that specifically responsible for SAP FICO construction and consulting at Henkel and Deloitte. I have worked on SAP deployment projects in industries that include manufacturing, service, chemical, and distribution, as well as in the US, Malaysia, the Philippines, Hong Kong, China, and Korea.

Tell us about your role at Spinnaker Support.

I perform technical support for SAP FICO and act as an ASL for current SAP customers. For requests for applications other than SAP FICO, I work in cooperation with the worldwide SAP team to ensure the most qualified resource is available for our customers in APAC.

Why did you choose Spinnaker Support?

I know that many of the customers who currently use the stable SAP ECC system are considering whether to upgrade to SAP S/4HANA. Companies in Europe, North America, and Asia have already learned that in the next few years it will take more time for a mature solution to replace on-premise enterprise applications from Oracle and SAP.

I like that Spinnaker Support’s services can provide customers with the ability to decide for themselves the timing and direction of their move to cloud-based services, while saving time and money. In addition, I wanted to work for a company that is financially stable, has a good employee culture, and is headquartered in the US.

What is your SAP area of specialty?

In my consulting experience, I have worked in versions from SAP R/3 3.1H to SAP ECC 6.0. Starting with SAP service management application maintenance work, I have experience with various applications under the SAP umbrella such as SAP FICO maintenance and implementation, SAP BPC, SAP VMS, and performed some SAP project manager work as an accountant in the US and Australia.

Where I can make the biggest impact with Spinnaker Support’s customers is my expertise in the SAP FICO application. Since I have practical expertise, I can deliver above and beyond simple break/fix questions, helping to prevent issues in advance and driving high customer satisfaction.

What support advice would you give to SAP users?

As an SAP user, the most efficient way to receive SAP technical support is to actively record and store SAP screens, such as through capturing, until a problem occurs. When you try again after a problem occurs, it ensures the cause of the problem is more easily identified so we can provide technical support a little bit faster.

In addition, information sharing and knowledge databases within the organization often provide clues to future problems. Although information recording and backup is tedious, I recommended it as it is necessary for a post-mortem prevention and agile and flexible response.

What do you do during your personal time outside of work?

Because of the current COVID-19, it is difficult to do outside activities, but I usually spend time playing golf and squash with my daughter. Along with family time, I enjoy outdoor sports and indoor swimming.