June 26, 2020 | Larry Goldman | Senior Director, Product Marketing
BancTec is a global outsourcing service business that relies on SAP Business Suite’s ECC6 version to manage the business, from sales and distribution to manufacturing to financial accounting and controlling (FICO). The business also runs SAP Business Warehouse (BW), SAP Business Planning and Consolidation (BPC), and several other SAP applications. By 2017, BancTec had invested nearly 20 years into developing, customizing, and stabilizing their stable SAP ECC6 environment.
Following a series of acquisitions, BancTec had no immediate plans to upgrade ECC6. Their internal SAP team was challenged by management’s directive to reduce steep SAP support costs and still provide proper service following a staff reduction. In addition, the SAP team needed to find a support provider that could deliver more responsive customer service with quicker issue resolution.
In September of 2017, BancTec selected Spinnaker Support as its global SAP third-party software support vendor. BancTec immediately achieved its cost reduction goals with Spinnaker Support, receiving 60% hard cost savings from what they had been spending on their annual fees to SAP. BancTec also took advantage of Spinnaker Support’s project consulting capabilities, and it plans to remain with Spinnaker Support for its ECC6 support needs for the foreseeable future.
“With SAP’s support, we never spoke with anyone,” said Craig McBroom, Business Analyst (SAP products) at BancTec. “Most issues you had to figure out yourself. Now, with Spinnaker Support, it’s 3-4 times better than SAP was. We talk to a real person and have a real resolution. It’s like you found the switch to the light in a dark room.”