March 15, 2020 | Mathew Stava | CEO
“The COVID-19 virus presents a unique challenge for companies, the markets, and society in general. While Spinnaker Support does not know the full impact of the pandemic, we do recognize that the mission-critical applications and technologies that we support for our customers must operate as if nothing is happening.”
I sent this message out to our customers yesterday, to let them know that we are well-prepared to deliver our services continuously and seamlessly. I also let them know that, as CEO, I have determined it to be socially responsible to enact the part of our Business Continuity Plan that directs the entire Spinnaker Support workforce to work from home office locations.
How Spinnaker Support Is Protecting our Customers
As a remote-support company, Spinnaker Support is uniquely positioned to respond to customer issues without delay. We have employees on four continents and fully redundant skill sets that will ensure we have no interruption to our services.
Our support model remains fully operational, and our staff is ready for any challenges and issues our customers face with the systems we support for their organizations. We also recently passed both our ISO 9001:2015 and ISO 27001:2013 audits for our compliance program, which means that no matter what our location or who is working on the support issue or managed service, we always adhere to the exacting standards our customers know and expect from our team.
How Spinnaker Support Is Protecting our Employees
I have made the decision that, for at least the next week, all employees, regardless of location, must work from their home and cease coming into any office location. This decision has not come lightly, but I do believe it is the socially responsible approach that is warranted. I certainly hope that all the worst fears being prognosticated don’t come true, but out of an abundance of caution for our employees and their families, I firmly believe this is the right decision.
Our employees have all the tools and technologies to enable fully productive work-days – many of us are used to this remote environment, and the reality is that this policy only directly affects a minority of our team. As I said earlier, we are positioned very well for this environment, with the right tools, the best employees, and a company culture that I believe thrives in times of challenge.
We Are All in This Together
We know that many of our customer service contacts may also be working from home for the foreseeable future. While difficult to gauge now, we know that that there will certainly be near-term and longer-term impacts for our customers, business prospects, and partners.
We pledge to be just as responsive and effective to these companies we work with. They need us now more than ever. For our customers, please reach out to your Account Support Lead for any issues or questions. For those who are interested in speaking with us directly regarding our company or services, know that we are here and at the ready to discuss your needs.