Switzerland-based LTCH looks for high-quality service and cost savings when SAP drops software support for their ERP application

DENVER, September 5, 2013 – Spinnaker Support, the global market leader for SAP, JD Edwards and Siebel third-party maintenance, application/technical management, and consulting services, today announced Swiss manufacturer LTCH has chosen Spinnaker Support as its SAP support and maintenance partner.

LTCH is a Swiss manufacturer of precision cutting tools.  Their products help their customers reduce the costs per part, reduce machine down time, increase energy savings, and reduce cutting tools inventory. Their factory is located in Switzerland and all production processes of the products are made in-house to ensure the highest Swiss quality and consistency of production. The company’s decision to consider third-party maintenance alternatives was driven by the end of support for their SAP ERP system.

Since its founding in 2002, LTCH has relied on its SAP 4.6C enterprise resource planning (ERP) system to help the company satisfy customer requirements and meet business goals.  LTCH was satisfied with the application performance, and had no desire to migrate their ERP since their current environment was sufficiently meeting their business needs.  With the end of support for the company’s SAP application imminent and no system upgrade strategy as part of their IT roadmap, LTCH management decided to consider third-party maintenance and support options.

“We are so relieved to find a maintenance partner to provide us with support for our SAP ERP at a fraction of what we were paying SAP,” stated the CEO of LTCH. “Our system has been very stable and has grown with our business to five subsidiaries worldwide. We needed the peace-of-mind that if anything goes wrong it would be taken care of quickly and efficiently, and Spinnaker Support gives us that.”

Spinnaker Support serves a growing population of SAP users that see third-party support as a viable and cost-effective solution, and want an experienced, reliable support and maintenance partner. Whether they want to continue using an older, stable version of the software that meets business needs, or save up to 70% on annual ERP maintenance, these SAP customers rely on Spinnaker Support to help extend the valuable life of their SAP ERP systems.

“We’re pleased to welcome LTCH to our growing SAP third-party support and maintenance customer community,” said Nigel Pullan, Vice President, EMEA, for Spinnaker Support. “No company wants to feel pressured by its software vendor to upgrade or lose support for its critical ERP applications. It is our mission to provide companies like LTCH a low-risk, low-cost maintenance solution that suits their strategic business needs and adds value to their ERP systems.”

About Spinnaker Support

Spinnaker Support, the global market leader for SAP, JD Edwards, and Siebel third-party maintenance, co-sourcing, and consulting services, helps companies maximize their CRM and ERP software investments. Whether companies are planning to replace their high-cost maintenance provider or are seeking supplemental maintenance support for their CRM and ERP applications, Spinnaker Support has a solution to fit their needs. More than 180 clients worldwide have chosen Spinnaker Support as their provider of choice. Spinnaker Support services are available across the globe via offices located in Denver, London, Singapore, and South Africa.