SAP Support and Maintenance Services

Spinnaker Support provides cost-effective, personalized support and maintenance that can provide savings of up to 70% of your ERP total cost of ownership. View a proven cost-savings model.

Is the high cost of maintenance limiting your innovation?  According to Gartner, only 20% of a company's IT operating budget is available for new IT initiatives.  Moving your SAP maintenance to a third-party maintenance provider like Spinnaker Support will allow you to redeploy those funds or apply them to your bottom line.

Spinnaker Support’s maintenance clients for SAP benefit from:

  • An Experienced and Stable SAP Support Staff
  • Dedicated, Assigned SAP Support Engineer
  • Immediate Response Time
  • Customization Support
  • Regulatory Updates
  • Proactive Service Management
  • Deep Understanding of Your Environment
  • Interactive Troubleshooting and Issue Resolution
  • 24x7x365 Around the Clock Coverage
  • A SAP Support Partner…Not a Vendor

Spinnaker Support applies a proactive approach to working with each of its customers. Each customer is assigned a dedicated support engineer who you can reach directly, takes the time to get to know your environment, and who will touch base with you on a regular basis, whether you have called us or not. We operate with a “client first” mentality. If something isn’t working for you, we make a change.

Below is an example of a 300-user, 5-year total cost of ownership comparison of vendor provided support versus Spinnaker Support. Contact us now for an individual assessment as to whether Spinnaker Support's third-party maintenance options are right for your organization.

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Whether you are planning to replace your high-cost maintenance provider with alternative support or are seeking supplemental maintenance support for your SAP applications, we have a solution to meet your needs.

Download the brochure for more detailed information.

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SAP, mySAP, and R/3 are the trademarks or registered trademarks of SAP AG in Germany and in several other countries.

SUPPORTED VERSIONS

SAP R/3® Software

2.0, 2.1, 3.0, 3.1I, 4.0B, 4.5B, 4.6C, 4.6D and 4.7; All Cumulative Updates

SAP R/3 Enterprise Software

1.1 and 2; All Cumulative Updates

mySAP™ Software

ECC5 and ECC6; All Cumulative Updates, including Enhancements Packs

“As one of the two dominant global providers of third-party software maintenance, we chose Spinnaker Support for its personalized and flexible support model, financial stability, and its best-in-class 24 x 7 x 365 global support. We are impressed with Spinnaker Support’s depth of knowledge related to SAP and Oracle enterprise systems and their proven track record of quick response and issue resolution.” Wayne Rothwell, SAP System Administrator at Brewster Home Fashions

Click here to request your copy of an exclusive industry brief featuring Gartner research. -

Downloads

SAP Overview Brochure  

White Paper: Making Sense of IT Outsourcing
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