Managed Services for SAP Business Warehouse and SAP BusinessObjects
In today’s fast-paced and competitive environment, companies like yours are running fast and lean. Keeping mission-critical enterprise applications for business reporting running at peak performance is crucial. If your systems are unable to generate reports or data analyses, your business can face substantial losses in productivity, revenue, and even customer satisfaction.
But the current state of business brings challenges: departments are understaffed, employees are strapped for time, and users often lack necessary skills like SAP reporting. As a result, process chains run too long, data sources fail to connect, and ad hoc queries are often indecipherable. SAP’s push for a migration to BW/4HANA and current product policies compound these problems. Older versions of these essential and reliable products are no longer eligible for updates or even support.
That’s why savvy enterprises are turning to Spinnaker Support ‘s managed services for expert assistance with SAP’s reporting products. BW and BOBJ reports can be complex, time-consuming, and sensitive to modifications. Spinnaker Support helps customers by delivering customized reporting services based on an assessment of your current state and anticipated needs.
These BI services can range from day-to-day system monitoring to monthly data loading to on-demand report template modification. Examples include:
- System and Application Monitoring
- General Admin Tasks
- Housekeeping Tasks
- Data Load Monitoring
- Data Management
- Performance Optimization
- Report Modification as Per User Request
- System Upgrade / Update
Customers select our managed services because they receive:
- Comprehensive and customized ITIL-centric services to augment your staff and provide additional expertise
- Responsive services 24/7/365
- Support from a global engineering team of Level 2 and 3 engineers with extensive experience covering all aspects of SAP BI, SAP Applications, data sources, databases, and interoperability issues
- Escalation, when required, as we have the ability to bring in expert Level 4 staff
- Help extending the life of stable, customized, and productive applications
- Additional, immediate assistance via our third-party support and consulting teams
We have assembled large, knowledgeable, and award-winning global service teams of support engineers, reporting application specialists, and developers to help you avoid or eliminate issues that can impair system performance and cause disruption to your business.
When to Consider SAP BI Managed Services with Spinnaker Support
- You have a limited number of internal resources and are unable to resolve challenging reporting issues.
- SAP is no longer supporting your versions of BW, but you do not want to migrate to BW/4HANA.
- Your existing System Integrator (SI) does not have the specific skills to support your SAP reporting needs.
- You are already receiving our third-party SAP support and are experiencing extensive, managed service-related BW and BOBJ issues.
- Looking for the benefits available when consolidating your SAP BI Managed Services with Third-Party Support under a single provider.
With a managed services team, reporting issues that have been occurring for months – but are only detected and resolved during normal business operations – become a thing of the past. BI managed services are a strategic, affordable solution that can streamline your SAP operations and deliver ongoing stability, higher performance, and longer-term innovation.