Mumbai-based Global Technology Center enhances development and research services for leader in third-party maintenance and support services
DENVER, February 11, 2014 – Spinnaker Support, a global market leader for SAP, JD Edwards, and Siebel third-party maintenance, application/technical management services, and consulting, today announced that it has expanded its operations and opened a Global Technology Center in Mumbai, India. The expansion was driven by the company’s continued strong growth and the resulting need for additional resource capacity to support its increasing client base particularly in its application/technical management services and project based consulting work. Staff within this office will act as support for the front-line operations folks located in the United States, United Kingdom, and Singapore.
Efforts to open the Spinnaker Support Global Technology Center (GTC) began in the second quarter of 2013. Significant growth in “net new” customers in SAP, JD Edwards and Siebel, increased interest in the Enhanced Maintenance offering which includes tax and regulatory compliance services, and a surge of new opportunities in Southeast Asia, all combined to trigger the need for an additional facility and resources. Current clients include Fortune 1000 and mid-sized enterprises from the Americas, Europe, Asia-Pacific, and South Africa operating in industries such as Manufacturing, Healthcare, Government, Retail, Food and Beverage, and Finance.
The Spinnaker Support GTC is located in the Powai section of Mumbai, which is considered to be the technology hub for the area. Powai is ideal for drawing the high-level talent required to service the worldwide client base of SAP, JD Edwards, and Siebel application users. The office will be led by Maurice D’Souza, a seasoned IT executive whose business acumen spans sales and marketing, operations management, business strategy, strategic alliances, and people management. D’Souza brings extensive experience to his role having spent 25 years with SYSTIME (now KPIT), a global IT consulting and product engineering company.
“I am extremely pleased to announce our expansion into India. This direction has been on the corporate roadmap for a couple of years and we finally reached the saturation point at our other operations to necessitate an additional office,” said Matt Stava, CEO and Managing Principal of Spinnaker Support. “Adding capabilities in Mumbai enhances our ability to be more responsive to our clients, augment our Global Tax and Regulatory Compliance (GTR) service, and provide quicker turnaround times on more complex support issues that require additional development. I am confident that Maurice will drive efficiencies within the office, and ensure the highest quality of delivery and service to our clients.”
About Spinnaker Support
Spinnaker Support, a global market leader for SAP, JD Edwards, and Siebel third-party maintenance, Co-Sourcing™, and consulting services, helps companies maximize their ERP and CRM software investments. Whether companies are planning to replace their high-cost maintenance provider or are seeking supplemental maintenance support for their ERP and CRM applications, Spinnaker Support has a solution to fit their needs. More than 230 current clients worldwide have chosen Spinnaker Support as their provider of choice. Headquartered in Denver, Colorado, Spinnaker Support services are available across the globe via offices located in Cape Town, Denver, London, Mumbai, and Singapore.