SAP® Co-SourcingSM Services
Co-Sourcing is Spinnaker Support’s approach to delivering Application Management Services and Technical Management Services. Our Co-Sourcing Services work in concert with your existing staff to provide specialized services and expertise for your SAP Business Suite, SAP ECC5, SAP ECC6, mySAP™ ERP and R/3® applications. SAP Co-Sourcing professionals perform activities in collaboration with your staff, extending the breadth and depth of team capabilities. Our services allow your internal subject matter experts to be redirected to priority initiatives, extending your overall breadth of capability.
Co-Sourcing provides unique, customized services designed to fit specific needs. It is more far-reaching than break/fix for applications or technology support. Co-Sourcing is designed and tailored to customer requirements that extend your in-house knowledge resources with greater depth and breadth. Our experts become completely familiar with your business processes, configurations, end-user traits, customizations, interfaces, and extensions for which you need support.
Spinnaker Support delivers SAP Co-Sourcing Services specific to the scope and solution you require, where and when you need it. Co-Sourcing Services can include:
- Internal service desk routing, management, and reporting
- Application management services
- Business process analysis for issue support
- Knowledge extension and education services
- Managed technology services – Basis administration
- Development services – design, programming, testing, deployment
- Year-end updates for 1099, W2, or T4 (Canadian) reporting
- Long-term staff augmentation
- Staff backfill and after-hours support
Spinnaker Support AMS is designed to enhance the SAP application support services performed by staff from inside an organization with specialized services from expert Spinnaker Support staff in a transformational model built to deliver qualitative results. They consist of Application Support Services and Enhanced Maintenance Support Service.
Spinnaker Support TMS is designed to extend and augment the SAP technical support services. They consist of Basis Administration Services and Development Services.
SAP, mySAP, and R/3 are the trademarks or registered trademarks of SAP AG in Germany and in several other countries.