SAP Support and Maintenance Services

Spinnaker Support provides cost-effective, personalized support and maintenance for the ECC, mySAP™ ERP and R/3® versions of SAP. Support and maintenance for these applications can provide savings of up to 70% of your ERP total cost of ownership.

Whether you are planning to replace your high-cost maintenance provider or are seeking supplemental maintenance support for your SAP applications, we have a solution to meet your needs.

Spinnaker Support’s maintenance clients for SAP benefit from:

• An Experienced and Stable SAP Support Staff
• Dedicated, Assigned SAP Support Engineer
• Immediate Response Time
• Customization Support
• Regulatory Updates
• Proactive Service Management
• Deep Understanding of Your Environment
• Interactive Troubleshooting and Issue Resolution
• 24x7x365 Around the Clock Coverage
• A SAP Support Partner…Not a Vendor

Experienced and Stable SAP Support Staff

We hire and retain best-in-class application, technical and development engineers with an average of 15 years of SAP support experience.    

Dedicated, Assigned SAP Support Engineer

You will have direct access to your dedicated Spinnaker Support software engineer who knows your environment, for the fastest issue resolution in the industry.

Immediate Response Time

Our sophisticated escalation and routing system guarantees you an immediate response for your issues. On average, our clients have a live conversation with a SAP software engineer within 8 minutes.    

Customization Support

We understand that companies make modifications to the base software. Our software engineers guide you through the root cause analysis of issues related to your custom SAP programs. We make certain that your SAP ERP application code is running correctly, customized or not.

Regulatory Updates

We customize your tax and regulatory process and ensure updates are accurate and delivered on time. Every time.

Proactive Service Management

We have a well-defined service management process, where we work with you to identify upcoming or changing software needs. Our support liaison process ensures that we understand your future direction.

Deep Understanding of Your Environment

We invest time upfront to conduct an in-depth review of your environment and internal support structure, which saves precious time when handling critical maintenance issues.

Interactive Troubleshooting and Issue Resolution

Our software engineers perform detailed root-cause analysis and debugging --  directly in your environment – for maximum efficiency and effectiveness

24x7x365 Coverage

We are always available. Our global maintenance teams are highly integrated and work together through the night until the issue is resolved.

A SAP Support Partner…Not a Vendor

We are an extension of your internal support team. With Spinnaker Support, you have an experienced team and a partner you can trust.

SAP, mySAP, and R/3 are the trademarks or registered trademarks of SAP AG in Germany and in several other countries.