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JD Edwards Support Services

Spinnaker Support is a global provider of a comprehensive suite of JD Edwards Support Services. We deliver unmatched software Maintenance Services, Co-SourcingSM Services, and Consulting Services to the global JD Edwards user community.

Our value-added services encompass all software versions and support disciplines – from helpdesk, support team staffing and managed services.

Software Maintenance Services

Spinnaker Support is the world’s leading provider of third-party maintenance services for JD Edwards software and the only provider with team members solely dedicated to the JD Edwards product family. Spinnaker Support’s cost effective alternative maintenance services offers you 24 x 7 x 365 access to our highly experienced team of software engineers to fix JD Edwards software errors, even those affected by customized code, and deliver regulatory updates when needed!

Application Management and Technical Management Services (Co-SourcingSM)  

Spinnaker Support delivers application and technical management services through our co-sourcing model.  This means that our staff works in concert with your existing staff to provide specialized services for your JD Edwards EnterpriseOne/OneWorld and JD Edwards World software applications.

    Application Management Services (AMS)

    AMS provides specialized services from expert Spinnaker Support staff in a
    transformational model that is built to deliver qualitative results. AMS may include
    Application Support Services and Enhanced Maintenance Support Services.

   Technical Management Services (TMS)

    TMS are designed to extend and augment JD Edwards technical support services.
    TMS may include CNC Managed Services, Development Services and World
    technical support services.