September 15, 2014 | Lee Mashburn | Vice President, Marketing
Adopting third-party software maintenance should never strain or sever your business relationship with SAP or Oracle. Selecting Spinnaker Support today in no way restricts your ability to subsequently re-engage with your software publisher should you choose to do so. It is pure myth and fabricated risk. Debunking the myth, about 10% of our customers have successfully re-engaged after very fruitful stints with Spinnaker Support.
In full disclosure, questions should be asked and satisfactorily answered so you are assured that third-party support is your best option. We address questions every day regarding kernel source code access, OSS notes, tax and regulatory updates, Solution Manager, keys, experience level, etc. We also advise prospects and clients on how best to negotiate software publisher contracts today in order to more freely adopt third-party services in the future.
It all boils down to simple premises;
- Compared to a software publisher, the right third-party partner is correcting, adapting, and optimizing your enterprise software with at least equal effectiveness for a fraction of the cost.
- You should always be in control of timeframe, terms, and priority – even if your environment is customized. You should never be forced to upgrade and you shouldn’t have to pay for functionality that is not strategic to your business.
- The tail should never wag the dog. It’s your software and it’s your money!