Blog

Sep 21, 2017

Archiving SAP Software – an Important Step when Switching to Third-Party Support

Spinnaker Support’s ISO 9001:2015-certified archival process delivers substantial value when transitioning to third-party support. September 21, 2017 | Dan Diaz-Gilligan | Archive Analyst Archiving as a Jump Start to Third-Party Support Software archiving, as it relates to third-party SAP support, [...]

Sep 14, 2017

Women in STEM Fields: Stories of Success and Support

According to the 2016 National Science Board Science and Engineering Indicators, over 5.7 million college graduates have filled positions in STEM (science, technology, engineering, and mathematics) fields between the years of 1960 and 2013. While the late 80s and early [...]

Sep 12, 2017

Examples of the Business Case Behind Switching to Third-Party SAP Support

The technical case for switching from SAP-provided support to third-party support is well documented. Breaking away from the software vendor’s self-support model to a concierge-style of support has many benefits. But, since the business case typically outranks a technical case, [...]

Aug 14, 2017

Surety Systems’ 2017 JDE Survey Results: Spinnaker’s Takeaways

 Surety Systems’ 2017 JDE Survey Results Surety Systems, a consulting company specializing in JD Edwards, recently released results from their annual survey across the JDE community. The 2017 JD Edwards Technology Survey was developed as an unbiased benchmark measurement, as [...]

Aug 7, 2017

JD Edwards INFOCUS 2017 – Enjoy Denver While You’re Here

August 7, 2017 | Jessi Eagan | Digital Marketing Communications Specialist Once again, Spinnaker Support is sponsoring the JD Edwards INFOCUS conference running August 14-16 at the Sheraton in downtown Denver. INFOCUS is a chance for JD Edwards users to come together to listen, [...]

Jul 20, 2017

SAP Indirect Access and Third-Party Support

July 20, 2017 | Karen Blazek | Director, Product Marketing As an SAP customer, you have probably heard about the recent implications of SAP’s indirect access audits. Indirect access has been around for a long time, although in recent years [...]

Jun 29, 2017

Leverage Third-Party SAP Support to Gain Better Service, Pricing, and Flexibility

June 29, 2017 | Shawn du Plessis | Vice President, Global SAP Support Services September 30th is an important date for organizations that run SAP. It is the deadline by which SAP users must notify SAP of their intent to terminate [...]

Jun 26, 2017

Spinnaker Support Receives Gold Stevie Award for Customer Service Team of the Year

June 26, 2017 | Lee Mashburn | Vice President, Marketing On the evening of June 20, 2017, I was proud to attend the 15th Annual American Business Awards ceremony. Spinnaker Support was honored with a Gold Stevie for Customer Service [...]

Jun 21, 2017

Top 6 Questions About JD Edwards Third-Party Support

And Why We Were Named One of the Most Promising Oracle Solution Providers June 21, 2017 | Karen Blazek | Director, Product Marketing At the end of 2016, Spinnaker Support was recognized as one of the 100 Most Promising Oracle [...]

May 23, 2017

For SAP customers, the push to the cloud probably should NOT be your biggest concern!

May 23, 2017 | Karen Blazek | Director, Product Marketing A cloud strategy is top of mind for most companies, but a more pressing concern is your database support.  Do you have a database problem? With the possibility of SAP [...]

May 16, 2017

The Intersection of Third-Party Maintenance (3PM) and Information Security

Security is usually a hot topic for those who are considering a switch to third-party SAP or Oracle support. Organizations that utilize software vendors for software support feel they might be exposed from a security perspective should they transition to [...]

May 4, 2017

How Spinnaker Support is Helping Customers Embrace Digital Technology Transformation

May 4, 2017 | Karen Blazek | Director, Product Marketing Most Spinnaker Support customers are transforming their businesses at a rapid pace to retain or gain competitive advantage. This is putting much pressure on IT resources, who are often expected [...]

Apr 25, 2017

Spinnaker Support Launches in South Korea!

At Spinnaker Support, we are excited to unveil the next chapter of our extensive global expansion rollout - the official launch of our newest operations center in Seoul, South Korea. From Seoul, we will deliver cutting edge third-party Oracle and [...]

Apr 19, 2017

JD Edwards Customers – now is the time to consider third-party maintenance and support!

April 19, 2017 | Karen Blazek | Director, Product Marketing The author of this blog is Karen Blazek, who just joined Spinnaker Support as a Director of Product Marketing. Previously, Karen spent the last 15 years in leadership roles within [...]

Mar 30, 2017

Q&A: Yoav Wilder on Spinnaker Support in Israel

Michelle Wilkinson | Senior Director, Marketing Spinnaker Support is thrilled to welcome Yoav Wilder, Israel Country Manager and Vice President, Sales for EMEA. Mr. Wilder is an accomplished business leader who brings nearly twenty years of experience to the position. [...]

Mar 29, 2017

Oracle Cloud Adoption – Is Oracle’s Application Managed Cloud Service Really “Cloud”?

March 29, 2017 | Kurt Moydell | Vice President, Sales – Americas My answer is no . . . but here’s a little background on the question and my thoughts on the matter. I work to stay in tune with [...]

Mar 16, 2017

Third-Party Maintenance & Support in the Middle East: Back to the Future

March 16, 2017 | Lee Mashburn | Vice President, Marketing Spinnaker Support recently exhibited in Dubai as a Platinum sponsor at Gartner’s Symposium/Itxpo, which targets CIOs. Almost 600 delegates attended the event, representing organizations of all sizes and industries. Many [...]

Feb 22, 2017

Technology Advisory Services as a Key Component of Annual Maintenance Fees at No Extra Charge

Spinnaker Support provides more comprehensive support for less cost; our customers save on average more than 60% per year in maintenance fees. As part of our standard support offering, we integrate four distinct services under the one annual fee: Break [...]

Feb 1, 2017

Join Spinnaker Support at the Dubai Gartner Symposium

February 1, 2017 Spinnaker Support is pleased to announce that we are a platinum exhibitor at the Gartner Symposium/ITxpo in Dubai, running February 28 to March 2, 2017. If you or your colleagues are attending the symposium, don’t forget to stop [...]

Jan 17, 2017

Momentum Continues to Build for Spinnaker Support’s Unique Blend of Siebel CRM Services

January 17, 2017 | Bob Harland | Vice President, Global Oracle Services Introduction Last May, Spinnaker Support posted a blog featuring an interview with our very own Anthony Cefola, who leads the Siebel CRM Services practice. Anthony outlined why organizations [...]