JD Edwards Co-SourcingSM Services
Co-Sourcing is Spinnaker Support’s approach to delivering Application Management Services (AMS) and Technical Management Services (TMS). Our Co-Sourcing Services work in concert with your existing staff to provide specialized services and expertise for your JD Edwards EnterpriseOne/OneWorld and JD Edwards World software applications. Co-Sourcing professionals perform activities in collaboration with your staff, extending the breadth and depth of team capabilities. Our services allow your internal subject matter experts to be redirected to priority initiatives, extending your overall breadth of capability.
JD Edwards Co-Sourcing provides unique, customized services designed to fit specific needs. It is more far-reaching than break/fix for applications or technology support. Co-Sourcing is designed and tailored to customer requirements that extend your in-house knowledge resources with greater depth and breadth. Our experts become completely familiar with your business processes, configurations, end-user traits, customizations, interfaces, and extensions for which you need support.
Spinnaker Support delivers JD Edwards Co-Sourcing Services specific to the scope and solution you require, where and when you need it. Co-Sourcing Services can include:
- Internal service desk routing, management, and reporting
- Application management services
- Business process analysis for issue support
- Knowledge extension and education services
- Technology management services
- Development services – design, programming, testing, deployment
- Year-end updates for 1099, W2, or T4 (Canadian) reporting
- Long-term staff augmentation
- Staff backfill and after-hours support
Spinnaker Support AMS is designed to enhance the JD Edwards application support services performed by staff from inside your organization. AMS provides specialized services from expert Spinnaker Support staff in a transformational model that is built to deliver qualitative results. AMS may include Application Support Services and Enhanced Maintenance Support Services.
Spinnaker Support TMS is designed to extend and augment JD Edwards technical support services. TMS may include CNC Managed Services, Development Services and World technical support services.