New service to expand value for Spinnaker Support clients
DENVER, April 8, 2014 – Spinnaker Support, a global market leader for SAP, JD Edwards, Siebel, and Oracle Database third-party maintenance, application and technical management services, and consulting services, today announced the launch of Oracle Database support services to provide businesses with new options for costly vendor-only maintenance and support. With an integrated offering, customers will benefit from a single support services provider for both the database and the ERP and CRM applications it is powering.
“This is a natural progression for our business with so many of our current customers running Oracle Database,” said Matt Stava, CEO of Spinnaker Support. “This value-added capability will enhance the customer experience and provide an even higher ROI when bundled with SAP, JD Edwards, or Siebel third-party maintenance.”
Driven by customer demand and market opportunity, adding Oracle Database to Spinnaker Support’s offering will enable customers to realize additional annual savings off what they are currently paying the software vendor. The Oracle Database support will be delivered by a dedicated team of database architects supporting versions 8i, 9i, 10g, and 11g.
Third-party maintenance and support services include:
- High quality support team averaging 19 years’ experience as third-party maintenance providers
- Dedicated and assigned support engineers
- Support engineer is resolving client’s P1/P2 issues in 8.4 minutes (on average)
- Deep understanding of the client environment
- Interactive troubleshooting and issue resolution
- 24x7x365, global support coverage
Spinnaker Support has already identified several current customers who plan to add Oracle Database support to their current contract. For more information about Spinnaker Support’s Oracle Database services, visit http://www.spinnakersupport.com/oracle-support-services/oracle-database-support/.
About Spinnaker Support
Spinnaker Support, a global market leader for SAP, JD Edwards, Siebel, and Oracle Database third-party maintenance, Co-Sourcing(SM), and consulting services, helps companies maximize their ERP and CRM software investments. Whether companies are planning to replace their high-cost maintenance provider or are seeking supplemental maintenance support for their ERP and CRM applications, Spinnaker Support has a solution to fit their needs. More than 230 current clients worldwide have chosen Spinnaker Support as their third-party maintenance provider of choice. Headquartered in Denver, Colorado, Spinnaker Support services are available across the globe via offices located in Cape Town, Denver, London, Mumbai, and Singapore.