Reinvest their savings in strategic initiatives like digital transformation
3
Customers who transition their Database, Middleware, and other Technology support to Spinnaker Support:
More Responsive Service
Complete the form to have your immediate questions answered.
We have no legal risk (from copyright infringement), no financial risk (fastest growing, healthy balance sheet, and profitable), and no operational risk (no injunctions or restrictions that can prohibit full service) that could impact a customer.
Experienced Engineers
5
Since our inception in 2008, we have offered a unique blend of third-party support, managed services, and consulting. More than 30% of our customers contract for more than one of these services.
Contact Us
Follow Us
A consultative approach to evaluations -
We strive to solve problems, not sell. Our top leadership meets with prospective customers regularly to alleviate concerns, explain processes, and help guide you through the due diligence process.
Versions
Designated Contacts
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium.
Lifetime, no sunset support
1
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer
nec odio. Praesent libero. Sed
cursus ante dapibus diam.
Third-party support is becoming an increasingly popular alternative to Oracle- and SAP-provided support. Spinnaker Support and Rimini Street are the leading suppliers of third-party software support.
Thousands of organizations around the world have already switched to third-party support and are enjoying exceptional service and dramatically lower maintenance costs. In fact, recent Gartner research predicted that “The third-party software support market will grow from $351 million in 2019 to $1.05 billion by 2023 — a 200% increase.”
our process assesses, hardens, and protects your full technology stack, going beyond software vendor patches and database virtual patching.
83%
Flexible commercial contracts
A public reputation of earning trust
24x7x365 support
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer
nec odio. Praesent libero. Sed
cursus ante dapibus diam.
Global Tax and Regulatory Updates
LET'S TALK
What Both Vendors Offer
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem.
All Oracle Database Products & Tools, including Fusion Middleware and other Oracle Technology
HARDWARE
Enterprise Edition, Standard Edition, Standard Edition One
Immediate
Cost Savings
8i and later
Customers consistently rate their overall satisfaction with our services above 98%. This is based on responsiveness, fast issue resolution, support engineer expertise, alignment with customer, and modern ITSM tools.
Security & Vulnerability Management
Standalone database or full stack support available. Combine with applications for greater savings: E-Business Suite, Oracle Middleware, JD Edwards, Siebel, SAP Business Suite, and more.
sites have won
awards for lorem
ipsum dolor sit
Archive of Legally Owned Files
Superior Seven-Point Security Solution -
License Compliance & Audit Defense
Installation & Upgrade Support
Break / Fix Services
ISO Certified
Full Support for Customizations & Interfaces
What Only Spinnaker Support Can Provide:
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer nec odio. Praesent libero. Sed cursus ante dapibus diam.
Products Supported
Let's Talk Support!
of our customers are lorem ipsum dolor sit amet
of our customers are lorem ipsum dolor sit
TEAM
Work with Level 4 engineers that average 19 years of Oracle experience
Comparing the Top Third-Party Support Vendors
Support Capabilities
Let's Talk Support!
PRECISION
SAFETY
of our customers
are lorem ipsum
dolor sit
4,327
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer
nec odio. Praesent libero. Sed
cursus ante dapibus diam.
Spinnaker Support vs. Rimini Street
Superior Seven-Point Security Solution
4,327
With no set number of years for support, you can run your current on-premise software version until you decide to upgrade or mitigate.
According to the 2019 Gartner “Market Guide for Independent Third-Party Maintenance for IBM, Oracle and SAP Software,” the two dominant global providers of third-party Oracle and SAP support are Spinnaker Support and Rimini Street.
This page is meant to help you compare third-party support with Oracle- and SAP-provided support and to delineate the features and business practices of Spinnaker Support and Rimini Street.
2
through integrity, commitment, reliability, sincerity, consistency, and commitment - as evidenced in our Gartner Peer Insights reviews.
At least 50% compared to Oracle and SAP, will vary by vendor and based on your technology, licenses, and vendor policies
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem.
Issue triage
Core DBA duties
Patch application
Database health checks
Backups
Space management
Technical component configuration
Managed application system administration
Health check assessments
Application DBA duties
Installation, configuration of upgrades
Request a 15-Minute Introductory Call
Editions
© 2020 Spinnaker Support, LLC. | All Rights Reserved
02
4
Replace Oracle’s self-service model with faster, live responses
An absence of risk
Third-party support vendors hire expert Oracle and SAP support engineers
Your time is valuable, so short-cut the research process with a brief visit with a knowledgeable expert.
Within minutes, you will be able to assess:
• Whether third-party support is right for your organization
• When is the right time to move to third-party support
• What your peers have done when facing these same decisions
• If third-party support can serve as an enabler to your
future technologies
• How to gain buy-in from your key internal stakeholders
Can access additional managed services and consulting as needed
A unique blend of service offerings
Details vary per vendor
The Advantages of
Spinnaker Support
Responding to critical issues within minutes, not hours or days
Generally not covered by Oracle and SAP
A consultative approach to evaluations
TELL ME MORE
our process assesses, hardens, and protects your full technology stack, going beyond software vendor patches and database virtual patching.
01
01
Global teams that can help no matter when an issue occurs
LET'S TALK
Oracle Database
Products Covered
From the start, we structure flexible commercial agreements that align support fees with your actual software use. We can adjust these terms with your future use and migration plans.
83%
EFFICIENCY
Avoid costly downtime and lingering support issues
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer
nec odio. Praesent libero. Sed
cursus ante dapibus diam.
Versions, Editions and
Application Compatibility
Click here to schedule a 15-minute
introductory call
TOOLS
Oracle Database
Support Capabilities
Standard
Details vary per vendor
Track record of industry-high customer satisfaction
Application Compatibility
Files you are legally entitled to have prior to leaving Oracle and SAP, the quality and abilities vary per vendor
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium.
We strive to solve problems, not sell. Our top leadership meets with prospective customers regularly to alleviate concerns, explain processes, and help guide you through the due diligence process.
Services you can request if required prior to leaving Oracle and SAP
Standard
ISO 9001:2015 and
ISO 27001:2013 to ensure standardized processes and data security
You are assigned named engineers who get to know your team and technology environment
Third-party support offers clear cost and coverage benefits over the support offered by Oracle and SAP. The top two vendors offer (click for details):