SAP Databases & Technology Third-Party Support

Expert, Affordable Support for Your SAP Databases and Technologies

Spinnaker Support is the leading global provider of third-party support and managed services for SAP databases and technology. Spinnaker Support’s third-party software support replaces SAP’s annual support covering a range of databases, including HANA, Oracle Runtime, and ASE (Sybase), and critical technologies like SAP NetWeaver, SAP Enterprise Portal, and Access Control.

Third-party support is always at least half the cost of SAP-provided support and delivers more services through an assigned support team that knows your systems and product customizations. When switching to Spinnaker Support, SAP customers gain more comprehensive and responsive service, save on their support fees, and can remain on their chosen database and technologies for as long as they want, regardless of whether SAP has ended support for those products.

Customers trust us to keep their SAP databases and technologies running smoothly, securely, and in compliance, and to help them navigate from on-premise to hybrid to cloud when they are ready.

Why Replace SAP-Provided Support with Third-Party SAP Support

Software support is a mandatory expense, but it shouldn’t be one that drains your IT budget. Expert assistance is critical to dealing with unplanned database and technology issues, and that service should be fairly priced.

Unfortunately for organizations running stable databases and technologies, SAP support has turned towards a self-service model with slow response times and little value. SAP is always prepared to upgrade you or move you away from products like the popular Oracle Runtime Database, but if you’re not yet ready or want to implement your technology roadmap at your own pace, then third-party SAP support is well worth considering.

Thousands of global enterprises in nearly every industry have now migrated away from SAP-provided support to our third-party alternative because SAP:

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  • Raises support fees each year by 2-4%, with no material benefits.
  • Has moved to a primarily self-service model instead of immediate, live assistance.
  • Does not assist with customizations and integrations.
  • Responds far too slowly to P2 and P3 issues.
  • Tries to force them into unjustifiable upgrades or expensive cloud products.

Third-party SAP support emphasizes more proactive and comprehensive service for SAP software issues. Skilled engineers respond in minutes to your support ticket. They know you, understand your product environment, and focus on resolving your issues more quickly, regardless of the source or what personnel are required to weigh-in on the solution.

2021 Gartner Research

Gartner ReportAddress Shelfware and Reduce Software Maintenance Costs by Up to 50% With These Often-Overlooked Best Practices 

In this time of flat or reduced budgets, business leaders are struggling to reduce their largest IT costsSpending for on-premises software maintenance and support is especially challenging, as it typically increases annually while the received benefits decrease over time. 

For procurement and IT leaders, we recommend this research on several often-overlooked options – including third-party support – that can reset the balance between support cost and benefits. 

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