Third-party support is especially beneficial for Hyperion customers, as all software versions prior to 11.2.x are now on Oracle Sustaining Support – or will be by December 2021. As the final stage of Oracle’s Lifetime Support, Sustaining Support is the most expensive type of support with the least value to offer to end-users. Sustaining Support excludes any new updates, certifications, security patches, fixes, or tax and regulatory updates.
A majority of our Oracle customers come to Spinnaker Support because they recognize Oracle Sustaining Support for the raw deal that it is. Companies are relieved to find that our third-party Oracle support is built to deliver more responsive, comprehensive, and affordable service for their enterprise applications and technologies. Skilled engineers respond in minutes to your support ticket. They know you, understand your product environment, and focus on resolving your issues more quickly.
While Oracle focuses on selling more software and moving you to the latest release or cloud products, Spinnaker Support is intensely focused on the quality and value of individualized customer service for your current Hyperion products. We call it “support that is actually supportive.”