Siebel CRM Managed Services and Consulting

Continuously Improve Your Siebel CRM Performance

For almost a decade, Spinnaker Support has been one of the most trusted providers of third-party support, managed services, and consulting for Siebel CRM. 

Spinnaker Support managed services will augment or assume complete responsibility for a range of Siebel CRM IT operational functions and/or day-to-day technology management. We offer four distinct packages of managed services that cover your ongoing Siebel CRM needs, including system monitoring, performance tuning, development support, and managed cloud services.

Spinnaker Support is a unique Oracle service provider: we’re the only vendor that delivers high-quality Siebel CRM managed services and consulting expertise, and provides award-winning, cost-effective third-party Oracle support t The combination results in the most effective, responsive, efficient, and affordable service experience for your organization.

Why Replace Oracle-Provided Support with Third-Party Siebel CRM Services

Spinnaker Support’s managed services and skillsets encompass virtually everything Siebel CRM and the entire surrounding technology environment. These services include application management, application development, and infrastructure operations and management.

Dive Deeper

Organizations like yours select our managed services because they receive:

  • Comprehensive and customized ITIL-centric services to augment your staff and provide additional expertise
  • Responsive services 24/7/365, remotely or on-site, in 14 languages and 104 countries
  • Support from a global engineering team of Level 2 and 3 engineers that average 19+ years of experience with Siebel CRM and Oracle
  • Escalation, when required, to expert Level 4 staff
  • Help extending the life of stable, customized, and productive applications
  • Additional, immediate assistance via our third-party support and consulting teams

We have assembled large, knowledgeable, and award-winning global service teams of support engineers, application specialists, and developers to help you avoid or eliminate issues that can hobble system performance and cause disruption to your business.

Siebel CRM Managed Services Packages with Spinnaker Support

We offer four distinct packages that represent sets of managed services, and customers can select one or more of these to suit their operational needs. For organizations that desire an a la carte approach to support additional application, environment, and staffing needs, we offer the On-Demand package.

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Monitor & Advise

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Monitor & Operate

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On-Demand

Managed XaaS

The Monitor & Advise Package

Summary

For customers who want to outsource proactive, around-the-clock Siebel CRM performance monitoring with immediate notification of performance issues their internal staff should address.

What It Includes

  • 24/7 performance monitoring and operational log review of networks, servers, applications, operating systems, databases, etc. If a potential or actual issue arises, our team immediately alerts yours and provides guidance for resolving the situation.
  • Log tracking for spotting anomalous trends or issues
  • System health checks to compare variations in performance to a baseline performance level
  • Timely reports based on monitoring, log tracking, or health check results.

When to Consider

  • You want to dedicate your IT staff to other tasks than monitoring
  • Your systems must remain online and operating at peak performance

The Monitor & Operate Package

Summary

For customers who want to outsource around-the-clock Siebel CRM performance monitoring and the day-to-day management of their basic IT operational functions and technologies.

What It Includes

The Monitor & Operate package includes all the features of the Monitor & Advise package and builds on it by adding incident management, where we identify and triage incidents in order of impact, risk, and urgency. Monitor and Operate includes:

  • 24/7 performance monitoring an