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Gartner® Market Guide for Independent Third-Party Software Support of Megavendors

Critical Systems. Trusted Support. Recognized by Gartner.

A latest Gartner Market Guide helps you evaluate third-party software support options, and we believe it confirms that you have more choice than ever before.

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When your software supports emergency systems, financial operations, or global infrastructure, switching support models can feel like a risk. But it doesn’t have to.
The Gartner® Market Guide for Independent Third-Party Software Support of Megavendors outlines key evaluation criteria, provider profiles, and strategic considerations to help IT and procurement leaders assess whether a third-party support provider can meet their performance and risk tolerance requirements.
Spinnaker Support is proud to be included in the Market Guide as a Representative Provider for Megavendor Support.
We bring deep specialization, personalized service, and a support model trusted by organizations that cannot afford downtime, including public safety, energy, transportation, and telecom platforms.
We believe this report helps validate what our customers already know: third-party support is not only viable, but also a strategic advantage.
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“SPVM leaders reduce cost and operational risk when they engage stakeholders for a TPSS risk-benefit analysis followed by proof of concept (POC) engagements for the providers to showcase their service offerings and support capabilities”
— Gartner, Market Guide for Independent Third-Party Software Support of Megavendors, June 2025

 

Our Key Takeaways from the Report:

  • Independent support market trends for MegaVendors
  • Evaluation steps and questions to guide your decision-making process
  • The role of provider experience, service delivery, and long-term flexibility
  • Guidance on recognized vendors
Spinnaker Support helps global enterprises stay in control of their roadmap, reduce operational risk, and get dedicated, expert-level support from engineers who understand the complexity of their systems.

 

Download the Gartner Market Guide to Third-Party Support

Gartner, Market Guide for Independent Third-Party Software Support of Megavendors, Rob Schafer, JoAnn Rosenberger, Adam DeJoy, Ciaran Hudson, Wendy Morin, 27 June 2025

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.