Our Services

Spinnaker Support provides the full spectrum of support services for enterprise applications, databases, and middleware – helping unleash the power of your mission-critical systems.

  • Third-Party Support
  • Managed Services
  • Consulting
  • What Is It?

    Spinnaker Support replaces the original enterprise software publisher, taking full responsibility for your technical support.

  • Product Lines Covered

    • Oracle
    • SAP
    • JD Edwards
  • Who Does the Work?

    Highest skilled & experienced product experts (ITIL Level 4)

  • Timeframe

    Annual contracts

  • Examples of What’s Included

    • Break/Fix Services
    • Security & Vulnerability Management
    • Global Tax & Regulatory Compliance
    • Technical Advisory Services
    • General Inquiry & Advisory
    • Archiving Services
  • How This Helps Your Business

    • Improves service quality
    • Brings immediate financial savings
    • 24/7 live, global assistance
    • Extends the life of your legacy systems
    • Facilitates migration to new systems
  • What Is It?

    You outsource the management of technical and application tasks to Spinnaker Support. Can include monitoring, custom development, and staff augmentation.

  • Product Lines Covered

    • Databases (all)
    • Oracle
    • SAP
    • JD Edwards
    • Salesforce
  • Who Does the Work?

    Highly skilled product specialists with deep knowledge (ITIL Level 2 and 3)

  • Timeframe

    Annual contracts

  • Examples of What’s Included

    • 24/7 Monitoring
    • Baseline & Periodic Database Assessment
    • Clones, Backups & Recovery
    • System Health Checks
    • Performance & Tuning
    • Security Audits
    • Change Management
    • Custom Application Development
  • How This Helps Your Business

    • Services delivered on your schedule
    • Early detection & resolution of potential issues
    • Improved performance
    • No need to hire additional staff
  • What Is It?

    Spinnaker Support completes or assists with well-defined, high-impact projects that propel your product strategy forward.

  • Product Lines Covered

    • Databases (all)
    • Salesforce
    • JD Edwards
  • Who Does the Work?

    Highly skilled product specialists with deep knowledge (ITIL Level 2 and 3)

  • Timeframe

    Project-specific contracts

  • Examples of What’s Included

    • “Lift And Shift” Cloud Migrations
    • Product Migrations
    • New Module Implementations
    • 360 Health Assessments
    • Emergency Services
    • Custom Integrations
    • Process Automation & Efficiency
  • How This Helps Your Business

    • Jump-start your product growth strategy
    • Customized deployments
    • Led by specialists with deep product expertise
    • Less distraction for your internal staff

Why Choose Us?

Who you work with matters. We have assembled an extensive, knowledgeable, and award-winning global service team of database engineers and specialists. We’re a single source of expertise you can rely on, whether that’s for immediate support or emergency assistance, year-round managed services that keep your systems humming, or one-off projects like product migrations.

Third-Party Support

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Managed Services

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Consulting

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READY TO BEGIN?

The best way to get to know us is to meet us. Request a consultation to learn more about how we deliver exceptional support services, personalized for your needs and product set.