- Third-Party Support
- Managed Services
- Consulting
-
What Is It?
Spinnaker Support replaces the original enterprise software publisher, taking full responsibility for your technical support.
-
Product Lines Covered
- Oracle
- SAP
- JD Edwards
-
Who Does the Work?
Highest skilled & experienced product experts (ITIL Level 4)
-
Timeframe
Annual contracts
-
Examples of What’s Included
- Break/Fix Services
- Security & Vulnerability Management
- Global Tax & Regulatory Compliance
- Technical Advisory Services
- General Inquiry & Advisory
- Archiving Services
-
How This Helps Your Business
- Improves service quality
- Brings immediate financial savings
- 24/7 live, global assistance
- Extends the life of your legacy systems
- Facilitates migration to new systems
-
What Is It?
You outsource the management of technical and application tasks to Spinnaker Support. Can include monitoring, custom development, and staff augmentation.
-
Product Lines Covered
- Databases (all)
- Oracle
- SAP
- JD Edwards
- Salesforce
-
Who Does the Work?
Highly skilled product specialists with deep knowledge (ITIL Level 2 and 3)
-
Timeframe
Annual contracts
-
Examples of What’s Included
- 24/7 Monitoring
- Baseline & Periodic Database Assessment
- Clones, Backups & Recovery
- System Health Checks
- Performance & Tuning
- Security Audits
- Change Management
- Custom Application Development
-
How This Helps Your Business
- Services delivered on your schedule
- Early detection & resolution of potential issues
- Improved performance
- No need to hire additional staff
-
What Is It?
Spinnaker Support completes or assists with well-defined, high-impact projects that propel your product strategy forward.
-
Product Lines Covered
- Databases (all)
- Salesforce
- JD Edwards
-
Who Does the Work?
Highly skilled product specialists with deep knowledge (ITIL Level 2 and 3)
-
Timeframe
Project-specific contracts
-
Examples of What’s Included
- “Lift And Shift” Cloud Migrations
- Product Migrations
- New Module Implementations
- 360 Health Assessments
- Emergency Services
- Custom Integrations
- Process Automation & Efficiency
-
How This Helps Your Business
- Jump-start your product growth strategy
- Customized deployments
- Led by specialists with deep product expertise
- Less distraction for your internal staff
