Bob Ludlam | Vice President and General Manager – Americas
This is the final installment in our five-part series that addresses some of the most frequently asked questions we hear from those who doubt the value of third-party Oracle software support. The response is taken from “The Skeptics Guide to Oracle Third-Party Support,” a complimentary resource available for you to download.
“How can you lower the cost and improve the quality of support?”
It’s easy to be skeptical when a deal sounds too good to be true. And when you’ve become numb to the high annual price of Oracle support, the idea of better service for less expense sounds either like a pipe dream or a loss leader for the service provider.
In fact, it’s not difficult to offer service at a reasonable price when Oracle is overcharging for support. When it comes to pricing, our starting point for support is 50% of your current Oracle support spend. This is rationalized further for idle software, or shelfware, and unused licenses. All told, this bottoms-up pricing leads to an average savings of 62% – 67% with Spinnaker Support.
The higher quality that we described earlier in this guide is simple to explain. We simply focus on building the kind of services we would want ourselves:
- We hire experienced support engineers who are smart, courteous, and actually care about solving your technical problems.
- We construct efficient internal processes that focus on transparency, accountability, and shared ownership.
- We deploy modern technology to track issues, communicate with customers, and facilitate the fastest resolution.
In other words, we put a great deal of thought into how to provide excellent service for a fair price. In the evaluation and discovery process for every prospective customer, we align our services to individual needs, so you only pay for what you use. It’s easy to do when your sole focus is on providing services, not developing software, and when you are not beholden to rigid quarterly quotas and stakeholder expectations.
And we reinvest our profits back into operations to ensure that they are as high in quality as possible. Our end goal is to work with our customers as trusted partners for the long term.
Download the Complete Skeptics Guide
The above response is an excerpt from “The Skeptics Guide to Oracle Third-Party Support,” a resource that addresses 15 of the most frequently asked questions we hear from prospective customers – ones that you may have as well. Throughout the guide, we offer recommendations and links to other resources to help you determine if third-party Oracle support is a good fit for your organization.
Skeptics are direct people who want direct answers, so this guide presents straightforward, honest, and fact-based explanations. If you’re a skeptic of third-party Oracle support, then this guide is for you. If you’re not one yourself but have one or more on your team, then this guide can be a powerful tool to help you to win them over.