Crown Commercial Services Awards Spinnaker Support a Place on the Enterprise Application Support Services Agreement for SAP, JD Edwards, and Siebel

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With a major push by the government to reduce costs, Spinnaker Support not only drives savings for the tax payers, but provides you with premium support for your SAP, JD Edwards, and Siebel Software Support.

Crown Commercial Services awarded Spinnaker Support a Place on EASS Agreement

This enables and encourages innovative approaches to purchasing annual software maintenance, saving public sector customers the standard 50%, with further reductions for government customers for any unused licences or modules.

10 reasons why the award was given:

  1. ISO 9001:2015 quality management system certification.
  2. Lifetime support policy for all current and older versions of SAP, Siebel, and JD Edwards
  3. Global coverage providing 24 x 7 x 365 support availability.
  4. Good customer referenceability.
  5. Excellent pricing offered on the framework agreement.
  6. Further reduction from the standard 50% for government customers for any unused licences or modules.
  7. Ease of contracting through the already negotiated agreement.
  8. Any government or affiliated government agency can use this framework agreement.
  9. Full support of bespoke customisations.
  10. No size of customer too large or too small.
We switched to a third-party support model for our SAP system because we are stable and because we wanted to redirect savings to more strategic programs. After narrowing our search to the two top players in the space, we ultimately chose Spinnaker Support because of their culture, people, and proven delivery model. Spinnaker Support was just a better overall fit for Dunn-Edwards.
Peter Girgis, VP & CIO, Dunn-Edwards Corporation