JD Edwards Maintenance Services
Spinnaker Support provides cost-effective, personalized Maintenance Services for JD Edwards World, OneWorld and EnterpriseOne users.
Whether you are looking to replace your current software provider altogether or are seeking supplemental maintenance support for your JD Edwards applications, we have a solution to meet your needs. Level 3 clients benefit from:
24x7x365, Global Support Coverage
Spinnaker Support is always on standby. It is not simply our goal to respond to a client’s call, but to restore their mission-critical systems and keep their business running smoothly and profitably. Our global maintenance teams are highly integrated and often work together continuously through the night until the issue is resolved. We speak the languages of their region, our maintenance staff is part of their culture, and we learn their environment to become an extension of their internal support team. Plus, you get direct access to your dedicated team so you are always speaking to the same person who knows your software environment for even faster issue resolution.
15 Years Average JD Edwards Experience
In software maintenance, there is no substitute for experience.Spinnaker Support only hires the best-in-class application, technical and development engineers in the industry. Our JD Edwards teams are seasoned professionals that have a central focus on quality and customer satisfaction.
Immediate Response Time
Spinnaker Support understands that when a client’s system goes down, they need the quickest response available. With our sophisticated escalation and routing system, clients are guaranteed an immediate response for serious issues regardless of the physical location.
Tax and Regulatory Fixes
Spinnaker Support works directly with our clients to schedule and implement all required changes. We have built our reputation on our ability to personalize the tax and regulatory process for each client and to ensure updates are accurate and delivered on time. In many instances, the entire year-end tax and regulatory process averages less than one week to complete.
Deep Understanding of your Supported Environments
One of the first steps we complete with our customers is a brief but in-depth review of their environment and internal support structure. Investing the time upfront to conduct this review greatly benefits clients when they need urgent maintenance service, because we are not wasting precious time learning the specifics of the client’s environment at the time of their production-down issue.
Online, Interactive Troubleshooting
Our troubleshooting activities, including detailed root-cause analysis and debugging, are performed remotely by our maintenance engineers and directly in the clients’ environment. This allows our team the most efficient and effective method to resolve the client issue.
We understand that over 90% of our clients have modifications to the base software. With Spinnaker Support, we analyze issues with the client’s base and custom JD Edwards programs and provide guidance wherever possible. We make certain that the client’s JD Edwards application code is running correctly, customized or not.
Proactive Routine Phone Calls
A true partner helps anticipate problems and does not just react to them. Our proactive approach to managing client accounts means that the client-assigned Spinnaker Support account lead is always available to discuss changing business needs and maintenance-related questions.
A Support Partner, Not a Vendor
At Spinnaker Support, clients are our partners. We consider ourselves an extension of their internal support team. With Spinnaker Support, clients effectively have a new team and a partner they can trust to help work through their critical issues.