Third Party Support FAQ
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Spinnaker Support Intellectual Property FAQ
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JD Edwards Managed Services
Spinnaker Support’s Managed Services provide a defined set of value-added JD Edwards services to clients, either proactively or as needed, on a 24 x 7 x 365 global basis. These Managed Services:
CNC Services
Spinnaker Support creates custom CNC Managed Services solutions tailored to individual business requirements. We supply global, 24x7x365 support for our clients' day-to-day CNC needs, while ensuring their systems are optimized, stable and secure, as well as prepared for future upgrades and updates.
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We work with each client to develop the CNC managed service model that best suits the organization’s need: flexible and scalable services and client specific service level agreements are at the core of our approach. We work with each customer on an individual basis to ensure each pays only for the services and level of support required rather than being forced into pre-determined, ‘canned’ solutions.
Internal Support Services
Our internal support services deliver the internal support solution you need at the point you need it. The value-added Co-SourcingSM Services are designed to enhance the JD Edwards services performed by staff from inside an organization with specialized services from Spinnaker Support. Our highly experience Co-SourcingSM staff often performs services in concert with a client's existing staff filling gaps in the internal staff’s capabilities
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Extended Maintenance Support Services
Oracle maintenance customers needing to fill gaps in their current maintenance program coverage can depend upon Spinnaker’s Co-Sourcing team to deliver the services they require. Spinnaker Supports services include supplemental support that delivers a guaranteed 30 minute response to maintenance inquiries, to the delivery of year-end tax and regulatory updates no long provided under Oracle’s Extended Maintenance coverage:
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No matter what a company’s requirement might be, our co-sourced Managed Services offers the same user-friendly and personalized approach for all services. Managed Services customers also enjoy the same advantages of all of our Co-SourcingSM and Maintenance Service customers: