JD Edwards Support Services

Spinnaker Support is global provider of a comprehensive suite of JD Edwards Support Services. We deliver unmatched software Maintenance Services, Co-Sourcing^SM Services, and Consulting Services to the global JD Edwards user community.

Our value-added services encompass all software versions and support disciplines – from helpdesk, support team staffing, to managed services.

Software Maintenance Services

Spinnaker Support is the world’s leading provider of third-party maintenance services for JD Edwards software and the only provider solely dedicated to the JD Edwards product family. Spinnaker Support’s cost effective maintenance services offers you 24 x 7 x 365 access to our highly experienced team of software engineers to fix JD Edwards software errors, even those affected by customized code, and deliver regulatory updates when needed!

Co-Sourcing^SM Services

Spinnaker Supports Co-Sourcing^SM Services enhance the JD Edwards services performed by staff from inside an organization with specialized services from our highly experienced Co-Sourcing^SM staff which performs services in concert with a client's existing staff filling gaps in the internal staff’s capabilities.  

    JD Edwards Managed Services

    Spinnaker Support’s co-sourced managed services provide a defined set of services
    to clients either proactively or as needed based on customer requirements.

• CNC Services
• Internal Support Services
• Extended Maintenance Support Services

    JD Edwards Ad Hoc Support Services

    Spinnaker Support’s ad hoc services provide Maintenance and Co-Sourcing^SM clients
    with access to our full complement of JD Edwards resources on a high availability
    basis, “As Needed”. The retainer based ad hoc services are delivered remotely
    and within the context of a well defined service level agreement.