Managed Services for SAP
Spinnaker Support Co-SourcingSM managed services provide a defined set of value-added SAP services to clients, either proactively or as needed, on a 24x7x365 basis. Managed services include:
- Basis Managed Services
- Internal Support Services
Basis Managed Services
Spinnaker Support creates custom Basis Managed Services solutions tailored to your unique business requirements. Our clients can take advantage of our 24x7x365 support for their day-to-day Basis administration needs. We ensure their systems are optimized, stable and secure, as well as prepared for future upgrades and updates.
- Proactive periodic monitoring of systems
- Performance tuning
- System error logs monitoring
- System performance monitoring
- System change / transport cues monitoring
- Environment & path code maintenance
- Backup and recovery
- Vacation coverage
Flexible, scalable services and client-specific service level agreements are at the core of our approach. We work with each client to develop the Basis managed service model that best suits the organization’s need. Every business has unique needs. That’s why we don’t force our customers into predetermined, one-size-fits-all solutions – we work to ensure you pay only for the services and level of support required.
Internal Support Services
Spinnaker Support Co-SourcingSM Services are designed to enhance the SAP services performed by your internal staff with specialized services from our team. Our co-sourcing professionals perform services in concert with your staff, filling any gaps in your team’s capabilities
Spinnaker Support delivers the internal support solution you need, where and when you need it:
- Business analyst issue support
- Technical development support
- Technology issue support staff
- Staff backfill & after hours support
Our co-sourced managed services provide the same user-friendly and personalized approach as all Spinnaker Support services. Managed services customers also enjoy these advantages:
- Around the Clock Delivery
- Unmatched Expertise & Experience
- Customization Support
- Fast & Accurate Issue Resolution
- Comprehensive Issue Management, Tracking & Reporting
- Extended Value-Added Services
- A Partner Not a Vendor