Pre-ECC 6.0 Users
If your organization is running a pre-ECC 6.0 version, the extended maintenance has ended, so you are facing lower levels of service, support restrictions, and potential compliance headaches. Spinnaker Support provides you with a better support alternative with no requirements to upgrade. You will receive support from us for as long as you decide to stay on your current version.
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Spinnaker Support Services for SAP®
Spinnaker Support is the market leader in third-party SAP Support, Maintenance, and Co-SourcingSM solutions. We help you maximize the life of your SAP software investment by providing an alternative to direct vendor support. You can remain on your current release without any required upgrades until you decide the time is right. Learn more about deciding when to upgrade.
SAP Maintenance Services
Spinnaker Support provides cost-effective, personalized support and maintenance for SAP ECC, MySAP™ ERP and R/3® users. Whether you are planning to replace your high-cost maintenance provider or are seeking supplemental maintenance support for your SAP applications, we have a solution to meet your needs.
SAP Co-SourcingSM Services
Enhance your staff’s SAP capabilities with specialized expertise and services from our highly experienced SAP professionals. In contrast to the traditional concept of “outsourcing,” co-sourcing means that internal and external resources work together. Our SAP resources fill the gaps in your internal staff’s capabilities while becoming an extension of your internal team, keeping the delivery transparent to your users.
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| Managed Services for SAPSpinnaker Support managed SAP services deliver a defined set of services either proactively or as needed, based on your requirements:
Ad Hoc SAP Support ServicesAs a user of Spinnaker Support’s co-sourcing services for SAP, you can also choose to include ad hoc services. You’ll have access to our full complement of experienced SAP resources on a high availability, as-needed basis. SAP ad hoc services are delivered remotely, within the context of a well-defined service level agreement. |
SAP Supported Platforms & Releases
Spinnaker Support offers third party maintenance and support services for the following versions/releases of SAP software
SAP R/3® Software
2.0, 2.1, 3.0, 3.1I, 4.0B, 4.5B, 4.6C, 4.6D and 4.7; All Cumulative Updates
SAP R/3 Enterprise Software
1.1 and 2; All Cumulative Updates
mySAP™ Software
ECC5 and ECC6; All Cumulative Updates, including Enhancements Packs
Expert Support Team
We don’t limit contact to technical experts. Get direct access to a dedicated Spinnaker Support software engineer who knows your environment and averages 15 years of experience.
Contact Spinnaker Support to learn about the available SAP support and maintenance options.