Managed services are designed to enhance the SAP application support services performed by staff from inside an organization with specialized services from expert Spinnaker Support staff in a transformational model built to deliver qualitative results.
Our highly skilled managed services staff performs services in concert with a client’s existing staff, filling gaps in the internal staff’s capabilities. Configured to a client’s specific need, our managed services scope may encompass the full spectrum of the internal SAP Business Suite, SAP ECC, mySAP™ ERP and R/3® application support functions on a 24 x 7 x 365, part time or full time equivalent basis. Spinnaker Support delivers the following managed services in a well-defined service level agreement framework:
Application Support Services
Spinnaker Support’s engineers are professionals with the knowledge and consultative skills necessary to perform activities in collaboration with your staff, filling gaps in team capabilities, allowing your internal subject matter experts to be redirected to priority initiatives, extending your overall breadth of capability. Application support can include:
- Service Desk Routing, Management, and Reporting
- On-Call Application User Help Services
- Business Analysis and BPM Issue Support
- Knowledge Extension and Mentoring Services
- Year-End Updates for 1099 and W2 Reporting
- Long-Term or Medium Term Staff Augmentation
- Staff Backfill and After Hours Support
Spinnaker Support application support is tailored to specific customer requirements and extends your in-house team with knowledge resources that have great SAP depth and breadth.
Our experts become completely familiar with your business processes, configurations, end user traits, customizations, interfaces, and extensions for which you need SAP support. We deliver managed services specific to what you require, where and when you need it.
Supplemental Maintenance Support Services
Our engineers also support our customers with Supplemental Maintenance Support Services. This set of cost-effective, personalized, services for SAP allow you to continue to use your software with confidence even after the vendor has ended support for your version. Spinnaker Support is the only third-party provider dedicated to delivering comprehensive support solutions for the SAP communities without regard to your version’s vendor-defined support status.
Technical Managed Services for SAP®
Our technical managed services are designed to extend and augment the SAP technical support services performed by technical staff from inside an organization with specialized SAP services from expert Spinnaker Support technical staff in a transformational model built to deliver reliable and qualitative results. Spinnaker Support delivers the following technical managed services in a well-defined service level agreement framework either as a scheduled or ad hoc service:
Basis Administration Services
Spinnaker Support’s Basis Administration teams include individuals assembled from the best resources in the industry. In fact, most of our team worked as Basis Administration experts since the day the technology role was first created by SAP. This technology expertise translates into more effective management of your system, and much more detailed system knowledge that is required to support your company and solve your critical technology-related issues. Spinnaker Support Basis Administration Services capabilities include but are not limited to:
- Application/User Security Maintenance
- Architecture Design/Redesign
- Data Refreshes
- DR and Business Continuance
- Enhancement, Service Pack / Tools Installs
- EP/ESUs/ASUs Application
- Knowledge Transfer & Mentoring
- Object Transfers
- Package Builds and Deployments
- Performance Tuning/Optimization
- Printer/Job Queue Maintenance
- Process Re-engineering/ Optimization
- System and Process Documentation
- System Audits
- System Monitoring
- System/Environment Maintenance
- Vacation Coverage
- Web Server Support
Spinnaker Support’s development team includes individuals with a wide variety of industry and ABAP development experience for various SAP platforms. Our development resources are capable to provide staff augmentation development services for small or larger requirements and tailored to meet customer needs on a cost-effective basis. Differentiated from project-based enhancement, retrofit, or integration support, our team can fulfill partial-FTE development needs on a contracted basis, as defined by our customers’ needs.