Oracle Database Support Services
Spinnaker Support provides cost-effective, personalized support, services, and maintenance for Oracle 8i, 9i, 10g, and 11g. Third-party support and maintenance delivers savings of at least 50% of your software vendor annual support costs.
Many of our current customers are using Oracle Database to power their SAP, JD Edwards, and Siebel applications. Like our current customers, you can benefit from a single provider when you combine support services for the database that powers your Spinnaker Support maintained ERP and CRM applications. Our integrated service offering delivers personalized expert support of your environment as well as a more beneficial value-to-cost ratio than you currently receive from your annual maintenance spend with the vendor. Use this significant reduction in your annual IT maintenance budget to invest in innovation.
Spinnaker Support’s maintenance clients for Oracle Database benefit from:
• An Experienced Oracle Database Support Staff
• Dedicated, Assigned Support Engineer
• Deep Understanding of Your Unique Environment
• Immediate Response Time
• Interactive Troubleshooting and Issue Resolution
• 24x7x365 Around the Clock Coverage
• Proactive Service Management
• An Oracle Database Support Partner…Not a Vendor
An Experienced Oracle DB Support Staff
We hire and retain best-in-class database architects, analysts, administrator, and development engineers with an average of 19 years of database support experience. Our teams have real-world experience in every aspect of oracle database management and support.
Dedicated, Assigned Support Engineer
You will have direct access to your dedicated Spinnaker Support engineer who knows your environment, for comprehensive and fast issue resolution. If you combine your application and database support, your assigned support engineer will have a deep understanding of your complete environment.
Immediate Response Time
Our sophisticated escalation and routing system guarantees you an immediate response for your issues. On average, our clients have a live conversation with an Oracle DBA within 8 minutes.
Proactive Service Management
We have a well-defined service management process, where we work with you to identify upcoming or changing needs. Our support liaison ensures that we understand the future strategic direction of your organization.
Deep Understanding of Your Environment
As a part of the comprehensive support offered by Spinnaker Support, our Oracle Database support engineers regularly communicate with you about your current database environment, as well as your strategic direction forward. Having a deep understanding of your current (and future) environment allows faster response and complete solutions when handling critical issues.
Interactive Troubleshooting and Issue Resolution
Our database engineers perform testing, troubleshooting, and solution analysis– directly in your test environment for maximum efficiency and effectiveness.
24 x 7 x 365 Coverage
We are always available. With offices in North America, Europe, Asia, Africa, and India, our global maintenance teams are highly integrated and work together until the issue is resolved.
An Oracle Database Support Partner…Not a Vendor
We are an extension of your internal support team. With Spinnaker Support, you have an experienced team and a partner you can trust.