JD Edwards Users Continue to Demand Cost Effective Support

Spinnaker Support Client Renewals Justify Demand for Third-Party Support, Validation of Model

Denver – August 19, 2009 – Spinnaker Support, the market leader in third-party support services for Oracle Corporation’s (NASDAQ:ORCL) JD Edwards software, announced today at the Quest West JD Edwards user conference in San Diego, CA; significant growth in the demand for third-party support services. Spinnaker Support has witnessed triple-digit client acquisition growth over the last 9 months.

“Spinnaker Support is getting flooded with inquires about our third-party services. We believe JD Edwards users are choosing to adopt our model for a number of reasons. First and foremost, Spinnaker Support services reduce our clients’ maintenance costs dramatically and that is a huge relief to their already overburdened IT budgets. But it’s the dedicated access to the most experienced JD Edwards support team in the marketplace, which seems to win clients repeatedly,” stated Matt Stava, Managing Principal at Spinnaker.

Other client considerations for Spinnaker Support concentrated on our inclusion of year end and customization support. Year end support is very important to most JD Edwards licensees since the previous process was quite tedious. A third-party support provider has the ability to shorten this cycle significantly. Supporting client customizations is another key factor for most clients. Nearly all JD Edwards users have modified their code to meet their unique business needs and require ongoing support for those modifications.

“Our clients are expressing the desire to remain on their current platforms for many years, 8-10 years in some cases, and avoid forced upgrades.” Stava continued. “This is why our renewal rates are over 90%. Clients want to continue utilizing Spinnaker Support as a cost-effective way to drive a greater return on their software investment.”

Additional Spinnaker Support growth achievements include:

• 94% win rate in competitive situations versus other third-party support providers.
• Named to the Inc. 500 “Fastest Growing Private Companies” list for the second year in a row.
• Named one of the “Fastest Growing Private Companies” by the DBJ for the fourth year.

About Spinnaker Support

The market leader in JD Edwards third-party support services, Spinnaker Support provides a personalized, proactive support model with dedicated access to the most technically savvy staff in the marketplace, at half the cost of traditional support providers. Nearly 100 clients from all industries have chosen Spinnaker Support as their provider of choice for JD Edwards support.

Headquartered in Denver, Spinnaker Support is available across the globe via offices located in Boston, Singapore, and London. To learn more about Spinnaker Support visit www.spinnakersupport.com or call 877-476-0576.