Spinnaker Support Secures over 50 New JD Edwards Customers in First 90 Days
Dedicated application engineers deliver 30-minute results, 24x7, from US, UK, and Asia
DENVER – December 11, 2008 – Spinnaker Support, a global leader in supply chain consulting, execution, and support, announced today that the new Spinnaker Support service secured over 50 new customers since its launch in August 2008. Spinnaker Support’s new support service complements the company’s six-year-old Supply Chain Consulting and Supply Chain Execution lines of business.
“Spinnaker Support is a natural evolutionary step as we seek to meet the demand of enterprise customers in an ever-changing global economic environment,” said Mathew Stava, Co-Founder and Managing Principal at Spinnaker Support. “With an established track-record in Supply Chain Consulting and Supply Chain Execution services, we are thrilled at the market’s positive response to our JD Edwards Application Support service. By establishing Spinnaker Support offices in Denver, London and Singapore, where our support teams carry an average of over 12 years experience supporting the JD Edwards platform, we committed ourselves to providing world class support services and we look forward to expanding to support additional platforms in 2009.”
From multi-national corporations to mid-sized manufacturing and distribution businesses, Spinnaker Support’s value proposition is well-received by customers seeking to increase efficiencies in supply chain while also reducing costs in order to remain competitive in the current economic climate.
Spinnaker Support offers:
- Dedicated and highly responsive support team of JD Edwards engineers
- 30-minute turnaround for providing solutions
- Critical bug fixes and issue resolution
- 24x7 support, 365 days a year
- Year-end tax and regulatory updates
- Assistance on implementing software upgrades
- Consulting for JD Edwards reporting and other customizations
“At first, the idea of receiving guaranteed 30-minute response times and 50 percent cost savings on the maintenance and support of our OneWorld applications sounded too good to be true,” said Hervé Vigneron, IT manager at Filix, a textile manufacturing company based in France. “Spinnaker Support changed the way we think of support services and have integrated them into our day-to-day operations. Now we can redeploy the cost saving onto other pressing projects and we have a named, primary support engineer who understands the ins-and-outs of our IT environment.”
"I have been doing business with various technology vendors for over 30 years and this support team is the best I have ever seen,” declared Craig Honour, Chief Information Officer at Atlantic Marine, a shipyard construction firm based in Jacksonville, Florida. “Our previous support provider was charging us too much, so we looked around and found Spinnaker Support. This support team responds immediately to our requests and runs them through to completion in short order. They know our systems far better than we do and go the extra mile to help wherever they can. I wish we had switched years ago!”
“Simply put,” Stava continued, “Spinnaker Support offers better service at a savings over the traditional software support programs. Securing over 50 enterprise customers in just 90 days is a testament to the demand for this highly personalized service at costs that are more sensitive to our customers’ needs in an environment of tightening IT budgets.”
About Spinnaker Support
Founded in 2002, Spinnaker Support leads the industry with innovative supply chain solutions to ensure that their clients remain competitive in the global marketplace. Spinnaker Support’s services include supply chain consulting, supply chain execution and application support. Over 105 Spinnaker Support employees serve more than 85 large corporations, most of whom are market leaders in their respective industries, including semiconductor manufacturers, energy companies, telecommunications companies, and the food and beverage industry. Spinnaker Support delivers supply chain excellence with world-class people, processes, technology and operational know-how. Over the past six years, Spinnaker Support doubled revenues each year through organic growth and acquisitions. Headquartered in Denver, Spinnaker Support offices are also located in Boston, Singapore, and London.