Spinnaker Support Launches New SAP Maintenance Services Practice
Appoints Industry Heavyweight to Head Practice; Opens Up Options to SAP Customers with New Services
DENVER, May 10, 2012 – Spinnaker Support, the global market leader for JD Edwards third-party maintenance, launches an SAP practice to provide businesses with new options to costly vendor-only maintenance and support. By providing the same high-quality maintenance formula tested and proven through its JD Edwards practice, Spinnaker Support is delivering businesses nearly a 70 percent cost savings while increasing the value and ROI of its existing SAP applications.
“We understand the need for CIOs to find smarter ways to cut costs, and maintenance and support should be the place to start,” said Matt Stava, Managing Principal of Spinnaker Support. “Until now, the options available for non-vendor support were non existent or so limited that it wasn’t an option for most companies. Rather than being held hostage by a vendor, we are providing SAP customers with better service and ROI for significantly less cost – that is a pretty compelling choice.”
Driven by customer demand, market opportunity, and significant experience in other ERP applications, Spinnaker Support’s offering will support all ECC and R/3 versions. The maintenance and support services include:
- A highly experienced staff
- Dedicated and assigned support engineers
- Immediate response time (average of eight minutes to speak live with an engineer)
- Customizations support
- Deep understanding of the client environment
- Interactive troubleshooting and issue resolution
- 24x7x365, global support coverage
Leveraging an engineering team with an average of 15 years of experience, the Spinnaker Support SAP practice also provides co-sourcing services that are not available from competitors. These services include: basis administration, managed services and on-demand, ad-hoc support services.
In addition to the launch of the SAP practice, Spinnaker Support is announcing the appointment of Shawn du Plessis as Vice President of Global Support for Spinnaker Support’s SAP practice. Du Plessis previously served as Vice President of SAP Support Services at Rimini Street where he designed and launched the firm’s SAP practice. He has more than 20 years of experience in enterprise application software management, implementation, process, and support with emphasis on SAP applications and consulting.
“We are pleased to have Shawn join the team. His previous experience launching a SAP practice will serve Spinnaker Support well as we plan to take advantage of the market opportunity in third-party SAP maintenance,” said Stava. “We are confident Shawn’s client services experience will not only help us successfully grow the practice, but more importantly, provide high-quality and much needed options for SAP customers in the maintenance market.”
Spinnaker Support currently provides third-party maintenance, co-sourcing and consulting for more than 160 JD Edwards customers. The firm has three charter customers signed for its SAP support services and is looking to add additional charter clients in the coming weeks. For more information about Spinnaker Support’s SAP maintenance services or to become a charter customer, visit www.spinnakersupport.com/SAP.
About Spinnaker Support
Spinnaker Support, the global market leader for JD Edwards and SAP third-party maintenance, co-sourcing and consulting services, helps companies maximize their ERP software investments. Whether companies are planning to replace their high-cost maintenance provider or are seeking supplemental maintenance support for their ERP applications, Spinnaker Support has a solution to fit their needs. More than 160 clients worldwide have chosen Spinnaker Support as their provider of choice. Spinnaker Support services are available across the globe via offices located in Denver, Singapore and London. To learn more about Spinnaker Support, visit www.spinnakersupport.com, call +1-877-476-0576 or follow us on Twitter at @spinnakersupprt.