Spinnaker Support’s model is unique in that we take a completely different approach than most application support companies. See how our model varies and why it is better.

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Advantages of Spinnaker Support’s Third Party Support Model

Spinnaker Support’s unique approach to providing support to our clients provides several advantages over using a more traditional support model:

• Immediate cost savings (up to 50% savings is typical)
• Extend your staff by redeploying internal staff to higher priority projects
• Flexibility to choose the type of support needed for your organization
• Average 15 Years of JDE Support Experience
• Immediate response for critical issues, 24x7x365
• Global support via offices and resources in North America, Europe, Asia
• Dedicated support engineer means less opportunity for error
• Any issue addressed immediately (not waiting for SAR/ESU process)
• Proactive Maintenance Process