April 11, 2016 | Michele Banza-Conner | Head of Corporate Recruiting
The long-term success of a service provider like Spinnaker Support is often dictated by the satisfaction and loyalty of its customers… and of course its employees. Satisfaction rate, retention rate, and reference ability – these are measures that apply equally to both customers and employees.
Today, the Denver Post recognized Spinnaker Support as a top workplace in the state of Colorado. We did not pay the Denver Post for this recognition but rather earned the award based on the cumulative survey results of our workforce. There are no better judges than those who show up and perform every single day. Many companies applied for the Top Workplace award. Spinnaker Support’s employees have spoken and we are honored to be distinguished in such a positive light.
Spinnaker Support is now the fastest growing global provider of third-party support and managed services for Oracle and SAP enterprise applications. Despite our phenomenal growth, we have managed to keep our customers extremely satisfied (98.3%), retained (90.2%), and loyal (99.2%) as demonstrated in our 2016 customer satisfaction survey. This growth and retention of happy loyal customers didn’t happen by accident. Since launching in 2008, Spinnaker Support’s top management has set the stage for a special culture where world-class service is delivered the right way every day. As we grow the top line, we are ever mindful of adding the right resources at the right time – to ensure we maintain a strong bottom line. This gives us staying power in the market we serve.
Achieving and sustaining a desired culture involves setting clear company and role objectives, recruiting the right people, training and positioning employees for success, rewarding employees when they meet those objectives, and retaining the employees that you want to retain. But there’s more to it. It’s also the intangible qualities of our employees that create a cultural “secret sauce.” Integrity, personality, teamwork, drive, diversity, fun, passion, and compassion. When these qualities are omnipresent throughout the workforce… everybody wins. The company, the staff, and the customer. When you love what you do, when you feel appreciated by your employer, and when customers single you out for a job well done – you simply give more.
I head up corporate recruiting for Spinnaker Support. I am chartered to land great talent that maps to our unique culture. I personally follow the progress of each new employee and I beam with pride to see them succeed. Candidly, I am not surprised that Spinnaker Support is a Top Workplace.
Hear what our employees have to say.