SAP® Managed Services (formerly known as Co-Sourcing)

Spinnaker Support’s Managed Services deliver Application Management Services and Technical Management Services. Our Managed Services work in concert with your existing staff to provide specialized services and expertise for your SAP Business Suite,  SAP ECC5,  SAP ECC6, mySAP™ ERP and R/3® applications. Our SAP experts perform activities in collaboration with your staff, extending the breadth and depth of team capabilities. These services allow your internal subject matter experts to be redirected to priority initiatives, extending your overall breadth of capability.  

Our approach with Managed Services is to provide unique, customized services designed to fit specific needs. It is more far-reaching than break/fix for applications or technology support. Spinnaker Support's SAP Managed Services is designed and tailored to customer requirements that extend your in-house knowledge resources with greater depth and breadth. Our experts become completely familiar with your business processes, configurations, end-user traits, customizations, interfaces, and extensions for which you need support.    

Spinnaker Support delivers SAP Managed Services specific to the scope and solution you require, where and when you need it. Managed Services can include:

  • Internal service desk routing, management, and reporting
  • Application management services
  • Business process analysis for issue support
  • Knowledge extension and education services
  • Managed technology services – Basis administration
  • Development services – design, programming, testing, deployment
  • Year-end updates for 1099, W2, or T4 (Canadian) reporting
  • Long-term staff augmentation
  • Staff backfill and after-hours support                      

Application Management Services (AMS)

Spinnaker Support AMS is designed to enhance the SAP application support services performed by staff from inside an organization with specialized services from expert Spinnaker Support staff in a transformational model built to deliver qualitative results. They consist of Application Support Services and Enhanced Maintenance Support Service.    

Technical Management Services (TMS)

Spinnaker Support TMS is designed to extend and augment the SAP technical support services. They consist of Basis Administration Services and Development Services.

SAP, mySAP, and R/3 are the trademarks or registered trademarks of SAP AG in Germany and in several other countries.

SUPPORTED VERSIONS

SAP R/3® Software

2.0, 2.1, 3.0, 3.1I, 4.0B, 4.5B, 4.6C, 4.6D and 4.7; All Cumulative Updates

SAP R/3 Enterprise Software

1.1 and 2; All Cumulative Updates

mySAP™ Software

ECC5 and ECC6; All Cumulative Updates, including Enhancements Packs

White Paper: Making Sense of IT Outsourcing

Click Here