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About Spinnaker Support

Our company knows it can count on the reactive and effective/efficient support of Spinnaker for its JD Edwards applications.

– Isabelle Travert, CIO, ACO Produits Polymères

At first, the idea of receiving guaranteed 30-minute response times and 50% cost savings on the maintenance and support of our OneWorld applications sounded too good to be true, Spinnaker changed the way we thought of support services by showing us their proven support model. Now we can redeploy the cost saving onto other pressing projects and we have a named, primary support engineer who understands the ins-and-outs of our IT environment.

– Hervé Vigneron, IT Manager, Filix Products

Reliability’, ‘professionalism’, ‘in-depth product knowledge’, ‘responsiveness’… most technical support organizations like to toss around catchy buzz words, but Spinnaker’s support team is one of the few I’ve encountered that actually lives up to them.

– Scott Loescher, IT Manager, Kellstrom Industries

I have been doing business with various vendors for over 30 years and this support team is the best I have EVER seen! Spinnaker responds immediately to our requests and runs them through to completion in short order. They know our systems far better than we do and go the extra mile to help wherever they can.

– Craig Honour, CIO, Atlantic Marine

Spinnaker Support provides the best Software Support I have seen in my 30 plus years of experience in the IT field. When I log an issue, I have every confidence that it will be resolved in a timely manner. The Support Team includes experts in every application module and each one communicates with the same patience, professionalism and expertise. Strict attention is given to our system controls for testing and applying changes to our live environment. I couldn't be happier with Spinnaker Support for our JD Edwards Support.

Cinda Morgan, IT Manager, Stanley Electric US Co., Inc.

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Responsive Support

Third Party Support Considerations: Is Your Current Application Support Provider Responsive to Your Technical Issues?

Does your current application support provider respond immediately when you have critical technical issues? Do the fixes take forever to get to you?

Immediate Response for Critical Issues

Do you receive an immediate call back from your support provider when you have a critical issue?

Regardless of the day or the time of your critical issue, you can trust that you will receive a call back from one of our level-3 experts within 30 minutes to help you with your issue. We understand the need for 24x7x365 global support , and have assembled the best teams in the industry to help you.

What does a minute of production system downtime cost?

"A survey of 250 Fortune 1000 companies reported that the average per minute cost of downtime for an enterprise application is $13,000”*

Timely Solutions

Are you tired of waiting months, perhaps years for the fix to an issue that you’ve reported? Or that you’ve been told it will never be fixed?

Spinnaker Support rises to the top in providing quick solutions to issues reported by our customers. We take pride in our ability to bring you fixes and/or answers to your issues as soon as you report them. It is not our position to question the severity of your issues, we merely follow your guidance and if you tell us “it’s urgent”, we follow suit and provide you an “urgent solution”. Our global support teams are tightly integrated—it’s common that we may work an issue around the clock through our regional teams to ensure that you get the correct and most efficient answer to your issue.

* Source - The Standish Group