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About Spinnaker Support

Our company knows it can count on the reactive and effective/efficient support of Spinnaker for its JD Edwards applications.

– Isabelle Travert, CIO, ACO Produits Polymères

At first, the idea of receiving guaranteed 30-minute response times and 50% cost savings on the maintenance and support of our OneWorld applications sounded too good to be true, Spinnaker changed the way we thought of support services by showing us their proven support model. Now we can redeploy the cost saving onto other pressing projects and we have a named, primary support engineer who understands the ins-and-outs of our IT environment.

– Hervé Vigneron, IT Manager, Filix Products

Reliability’, ‘professionalism’, ‘in-depth product knowledge’, ‘responsiveness’… most technical support organizations like to toss around catchy buzz words, but Spinnaker’s support team is one of the few I’ve encountered that actually lives up to them.

– Scott Loescher, IT Manager, Kellstrom Industries

I have been doing business with various vendors for over 30 years and this support team is the best I have EVER seen! Spinnaker responds immediately to our requests and runs them through to completion in short order. They know our systems far better than we do and go the extra mile to help wherever they can.

– Craig Honour, CIO, Atlantic Marine

Spinnaker Support provides the best Software Support I have seen in my 30 plus years of experience in the IT field. When I log an issue, I have every confidence that it will be resolved in a timely manner. The Support Team includes experts in every application module and each one communicates with the same patience, professionalism and expertise. Strict attention is given to our system controls for testing and applying changes to our live environment. I couldn't be happier with Spinnaker Support for our JD Edwards Support.

Cinda Morgan, IT Manager, Stanley Electric US Co., Inc.

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Can Third Party Support Meet Your Needs?

Third Party Support Considerations: Does Your Current JDE Support Provider Truly Meet Your Needs?

Are you getting the best JD Edwards Support out there? Does your current JD Edwards support provider give you the right level of support at the right price? Do they support your JD Edwards users worldwide?

The Right JDE Support at the Right Price

Do you feel that you are paying way too much for the support and maintenance of your applications when you know that you don’t have plans to upgrade to the newer releases?

Spinnaker Support offers significant discounts over other service providers. Our mission is to serve our clients with the most qualified resources and at the best price.

Here is what one client said about our cost effective support:

“I have been doing business with various vendors for over 30 years and this support team is the best I have EVER seen!” [The vendor] “was charging us too much so we looked around and found this support team. Imagine our surprise when we found the cost to be significantly less and the service to be far better than we had ever imagined! Wish we had switched years ago!”

– Craig Honour, CIO, Atlantic Marine

Global JDE Support for Your Worldwide Users

Are you a global company with users spread throughout the world?

It’s not uncommon that Spinnaker Support will assign support teams from each our regional support centers in the US, Europe, or Asia Pacific to meet the support needs of a given customer. As part of our standard Professional Support Service package, you can ultimately extend your internal support team up to 12 people from Spinnaker Support. These are experts who understand the specialties of your culture and the languages of your users.

Year-end Software Updates

Do you desire a simplified approach to applying your 1099 and W2 year-end updates?

One of the standard offerings we have under our Professional Support Services package is to provide our customers with their 1099 and W2 modifications. We have a team continually monitoring various tax and regulatory agencies and websites so that you can feel comfortable and know what to expect at any point in time during the year. We proactively keep you informed of these updates.