Our company knows it can count on the reactive and effective/efficient support of Spinnaker for its JD Edwards applications.

At first, the idea of receiving guaranteed 30-minute response times and 50% cost savings on the maintenance and support of our OneWorld applications sounded too good to be true, Spinnaker changed the way we thought of support services by showing us their proven support model. Now we can redeploy the cost saving onto other pressing projects and we have a named, primary support engineer who understands the ins-and-outs of our IT environment.

Reliability’, ‘professionalism’, ‘in-depth product knowledge’, ‘responsiveness’… most technical support organizations like to toss around catchy buzz words, but Spinnaker’s support team is one of the few I’ve encountered that actually lives up to them.

I have been doing business with various vendors for over 30 years and this support team is the best I have EVER seen! Spinnaker responds immediately to our requests and runs them through to completion in short order. They know our systems far better than we do and go the extra mile to help wherever they can.

Spinnaker Support provides the best Software Support I have seen in my 30 plus years of experience in the IT field. When I log an issue, I have every confidence that it will be resolved in a timely manner. The Support Team includes experts in every application module and each one communicates with the same patience, professionalism and expertise. Strict attention is given to our system controls for testing and applying changes to our live environment. I couldn't be happier with Spinnaker Support for our JD Edwards Support.