Aberdeen Group report outlines why “Best-in-Class” organizations are moving away from vendor support

DENVER, September 11, 2012Spinnaker Support, the global market leader for JD Edwards and SAP third-party maintenance, co-sourcing, and consulting services, is pleased to announce the free distribution of independent research on the third-party maintenance market. Typically available only to the analyst clients or charged at a premium, this report from Aberdeen entitled, Extending ERP’s Lifecycle with Third-party Maintenance, presents industry data to support why organizations are moving from vendor-supplied maintenance to companies like Spinnaker Support.

According to the research report, “Third-party services are a viable part of an ERP strategy because they help to enhance the benefits derived from ERP and produce superior ROI,” notes Nick Castellina, Research Analysts for Aberdeen.  However, when evaluating third-party providers, he states, “Organizations should also delve deeply into the third-party firm’s business practices. Vetting the vendor’s IP (intellectual property) policies is extremely important considering the current litigation in the market.”

“We are getting inundated with maintenance and support inquiries from companies dissatisfied with the current level of support they are receiving from their software vendor,” commented Matt Stava, Managing Principal for Spinnaker Support. “For those companies looking for better service at a better price and others that will have support on their applications discontinued in 2013, this research is very timely.”

About Spinnaker Support

Spinnaker Support, the global market leader for JD Edwards and SAP third-party maintenance, co-sourcing and consulting services, helps companies maximize their ERP software investments. Whether companies are planning to replace their high-cost maintenance provider or are seeking supplemental maintenance support for their ERP applications, Spinnaker Support has a solution to fit their needs. More than 160 clients worldwide have chosen Spinnaker Support as their provider of choice. Spinnaker Support services are available across the globe via offices located in Denver, Singapore and London.